Job description

• 5+ years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. As a senior program manager, you will have the opportunity to lead highly impactful programs and engage not only with cross-functional teams within Amazon, but also directly with Selling partners, to implement your program strategy and drive execution. You will collaborate with various business and engineering teams to drive program planning. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus execution speed and inspire risk-taking behavior to maximize business benefit. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you! Responsibilities: Drive product and program planning to improve seller satisfaction Have the ability to work independently in a broad array of environments Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders Collaborate with product, design, business, and engineering on roadmap prioritization Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly Support and enhance existing products with thoughtful and measurable impact Key job responsibilities Drive product and program planning to improve seller satisfaction Have the ability to work independently in a broad array of environments Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders Collaborate with product, design, business, and engineering on roadmap prioritization Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly Support and enhance existing products with thoughtful and measurable impact About the team The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
Experience driving seller or vendor facing programs in a digital environment is preferred but not mandatory Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

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