The Patient Care Coordinator is a full-time position reporting to the Clinic Director with a dotted line to the Patient Intake Manager supporting Specialty Eye Care Services. The Specialty Services Patient Care Coordinator is a key member of the clinic operations team. The primary function of this position is to provide operational support for patient scheduling, patient check in and check out, and patient follow-up care to ensure a smooth and efficient cycle of service.

You will have a unique opportunity to apply your operational skills in providing seamless and critical support to a clinical team of Optometrists (ODs) and student interns who provide comprehensive eye care within diverse and multicultural patient populations. You will also have meaningful opportunities to develop and integrate into the practice systems and operational tenets that ensure efficiency in providing care. The candidate can expect to create systems that ensure best practices and focus their work in patient care coordination for Low Vision, Pediatric, Vision Therapy Services, and Myopia Control.

Highly organized and detail oriented candidates who are comfortable working in a fast, paced changing environment will be most successful. Expected to contribute to a positive work climate and the overall team efforts of the organization. by being results oriented with ability to prioritize organizational objectives and meet deadlines. Will need to demonstrate ability to work independently and as part of a team.

Duties in all Specialties:

• Schedule and confirm appointments
• Register new patients, create accounts, and input demographic and insurance data accurately
• Communicate with patients according to specialty protocols
• Address patient concerns about care, services, fees, and follow up with the ODs or Billing dept. if needed
• Check patients in and out, collect co-payments
• Coordinate in-coming and outgoing referrals for care
• Handle all unresolved billing issues before appointments: referrals, balances, prior authorizations
• Obtain medical records and scan documents into the electronic health record (EHR) for all Specialty patients

Low Vision Duties:

• Obtain payment from state and local resources to obtain payments for devices
• Obtain quotes and oversee orders for devices
• Maintain an organized device cabinet and manage inventory and stock cabinet
• Schedule patient device dispense appointments
• Coordinate with the Optical Department on low vision spectacle orders
• Manage invoices, orders, and vendor relationships
• Oversee Low Vision department email account
• Send records/reports to patients, referring doctors and others
• Collaborate with providers to obtain prior authorization for low vision devices

Vision Therapy:

• Manage vision therapy waitlists
• Conduct intake calls
• Communicate fee structure to patients
• Send records/ reports to patients and referring doctors
• Schedule patients in a systematic and organized manner that optimizes patient flow
• Oversee the Vision Therapy email account

Myopia Control:

• Manage Myopia Control waitlists
• Conduct intake calls
• Communicate fee structure to patients
• Send records/reports to patients, referring doctors and others
• Schedule patients in a systematic and organized manner that optimizes patient flow
• Oversee the Myopia Control email account

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  A friendly professional demeanor and ability to excel in a collaborative environment
• Minimum of 2 years specific experience related to patient services preferably in an ophthalmic health care setting and/or 3 years experience in customer service or in assisting patients with disabilities, social work, child care, or elder care
• Familiarity with optical materials including contact lenses, prisms, low vision devices and optical vendors preferred
• Ability to navigate referral, insurance authorization, and billing disputes in a respectful and thoughtful manner
• Strong multi-tasking and project management skills
• Excellent communication skills, verbal and written
• Willingness to be flexible with schedule
• Strong proficiency with Microsoft Office suite
• Experience with electronic health records and HIPAA regulations preferred

NECO requires all patient facing positions to be vaccinated against COVID-19.

NECO offers a competitive salary and excellent benefits.

NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.

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