Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Purpose

Perform administration duties related to the successful opening of all new and transitioning hotels within the Americas Region, ensuring systems access and all opening updates are maintained. Track and follow up to obtain key documents supporting the opening process; ensuring accuracy and completion.

Key Accountabilities

• Complete critical steps in the on-boarding of the hotel to include but not limited to the naming and inncode processing for ~4K new hotels annually.
• Plan and coordinate quarterly Owner Summit for ~200 owners.
• Create and distribute hotel opening announcements for each new or converted property.
• Coordinate transition processes, collect key intelligence across business segments, and execute decisions made for all AMER open hotels at end of license.
• Ensure Temporary Certificate of Occupancy (TCO) & Provision Letter, if applicable, have been satisfied. Follow up with owners to ensure satisfactory completion or extension for all ex TCOs.
• Enroll new hotels in the training classes.
• Provide system access including but not limited to Merlin, SBRP, Touchpoint to new hotel owners and new hires during the opening process
• Execute critical strategic programs related to hotel openings.
• Coordinate transition processes, collect key intelligence across business segments, and execute decisions made for all AMER open hotels at end of license.
• Answer inquiries and requests from internal partners on status of pipeline hotels.

Key Skills & Experiences

Education

• Associate’s Degree in Hotel Management, Business or a relevant field of work, or an equivalent combination of education and work related experience.

Experience

• 2-5 years progressive work-related experience in the hotel industry, with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations and/or training.

Technical Skills and Knowledge

• Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user.
• Demonstrated ability to implement and track multiple projects at one time. Demonstrated organizational skills and follow-through in tracking ongoing processes.
• Demonstrated ability to maintain a consistent, high-quality customer-focused organization.
• Demonstrated ability to keep current with industry trends/changes.
• Demonstrated problem solving and time management skills.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.