Job description
As an Interpreter, your dedication to each customer and their needs, superior knowledge of a second language and demonstrated cultural sensitivity makes you an important resource for non-English speaking patients and families.
STATUS: Full Time
LOCATION: Physical Therapy and Sports Rehab - East Ridge
DEPARTMENT: Physical Therapy
SCHEDULE: Monday through Thursday (8AM-4:30PM), and Friday (7:30AM-4PM)
ATTRIBUTES
Associates degree preferred
2 years of interpreting experience in a medical setting preferred
Successful completion of Language Skills assessment prior to hire
Spanish speaking
Exceptional customer service and communication skills
Compassionate, kind and patient focused demeanor
RESPONSIBILITIES
Customer Service. Conduit for interpretation of patients’ cultural needs to service staff; interpret clinical and other interactions between patients, families and staff; translate documents and other printed materials as requested by organization, arrange with outside translation vendors as needed; on-call for patient service needs and responds in a timely manner
Time Management. Accept referrals via pager, voice mail and other methods for interpreting both emergency and scheduled interactions; prioritize requests and recommends utilization of other methods if needed; familiar with medical terminology and procedures
Development. Participate in cultural sensitivity training opportunities for organization staff relating to interactions with patients and families of various cultures; member of related committees such as Cultural Diversity and Patient Education
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