Job description
Overview:
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you!
At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:
Provide professional, courteous, telephone, radio and Synergy service to both guests and team members.
Work performed:
- Answers the telephone with appropriate greetings and transfers call to correct extension.
- Takes messages accurately and logs them in Visual One and/or Synergy.
- Relay pertinent messages immediately to guests or staff.
- Communicates with all departments via the telephone, email, radio and or Synergy.
- Relays guest requests and problems to correct department and follows up.
- Runs daily reports for PBX.
- Provide resolution to guest need, if possible
- Completes guest request tickets in Synergy with follow-up to all departments.
- Logs all incoming packages/mail on the package/mail log and Visual1.
- Adheres to standards of property and standards of Forbes and Relais & Châteaux.
- Have full knowledge of property maps for Enchantment and Mii amo.
- Other duties as assigned.
Location: Enchantment Resort and Mii amo Spa, Sedona, Arizona
Benefits and Perks: Our full-time team members are eligible for health, vision, dental and 401(k) benefits. In addition, team members get to enjoy a free shift meal in our Team Member Cafe, free Shuttle Service from Cottonwood, Room and Dining Discounts etc.
Come join our extraordinary team!
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