Posted Date: May 17, 2023

Requisition Number: 117796

Job Title: Solutions Architect, Salesforce CG Cloud

Job Location: Hershey, PA

This position open to 100% remote.

Summary:

The Hershey Company (THC) Information Services (IS) partners with our Commercial Sales and Retail teams to serve as a direct enabler of the corporation’s strategic objectives to become the Leading Snacking Powerhouse through the use of data and technology. The Lead Analyst, Consumer Goods Solution Architect will play a critical role in this journey as Hershey leverages the Salesforce Consumer Goods Industry Cloud, Salesforce Maps, and Retail Execution solutions.

Major Duties/Responsibilities:

• Lead, develop, and implement Salesforce platform solutions used by the Hershey Sales and Retail Teams, including Consumer Goods Cloud, Retail Execution, Salesforce Maps, and other product integrations. Work collaboratively with cross-functional teams with minimal supervision and partner with cross-functional team members, including Sales, Retail, Data Integration, Data Engineering, etc. to deliver “out-of-the-box” and custom solutions that drive business value. Participate in the development of product roadmaps, including ideation, prioritization, execution, and measurement of successful projects. Work diligently to ensure all configurations and/or customizations meet best practices within the Retail/Consumer Goods industry.

• Leverage Agile ways of working to generate new user stories, establish acceptance criteria, and configure solutions where necessary to meet specific business requirements. Proactively partner and collaborate with the Hershey Sales and Retail Solutions team, including development team members, outside consultants, offshore team members and managed services through the use of solid interpersonal and communication skills.
• Develop and enforce Salesforce solutions using best practice and proactively engage on continuous improvement efforts for application design, development, deployment, and support, including spending time in the field when necessary.

• Manage status communications with Scrum Masters, Product Owners, and other internal stakeholders.

Education:

Bachelor's degree in Computer Science, Management Information Systems, Information Systems, or related studies.

Minimum Experience:

• 3+ years of experience working with Salesforce as an Admin or Developer
• 1+ year of direct Salesforce Consumer Goods Industry Cloud experience
• Expertise in Salesforce Core, Platform and Analytics products
• Deep functional and business knowledge of Retail/Consumer Goods industries/verticals
• Understanding of customer processes and ability to connect business requirements to the functional capabilities of the application
• Ability to act calmly and competently in high-pressure, high-stress situations
• High level of personal integrity, and the ability to professionally manage confidential matters and show an appropriate level of judgment and maturity
• Ability to effectively communicate across a variety of audiences and situations

Preferred:

• Experience with Sales and Retail Execution solutions Salesforce B2B Solution Architect Certification
• Relevant Company certifications and consulting experience are a plus but not required
• Experience with Agile methodologies and frameworks (such as SAFe), Business Process analysis and design background

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