Job Description and Person Specification

Job Title:

Solutions Analyst

Reports to:

Solutions Design Team

Place of Work:

HQ

Job Overview:

Supports sales process through: business process, technology process, labor and financial analysis; client interface; documentation of current process and procedures; advising on service approach best practices.

Essential Duties & Responsibilities include, but are not limited to:

This client-facing role will design and create a full solution that optimizes an organizations service line work flow through interpreting and translating client requirements into a solution that can be configured from a standard set of offerings.

Key Responsibilities:

Ø Develop project strategy by understanding key client objectives, diagnosing & mapping client requirements, articulating solution risks and barriers, and recommending project approaches

Ø Perform complex business process and document workflow planning activities which may require extensive research, analysis, and coordination among multiple teams within and the customer’s organization

Ø Design efficient workflows using various labor solutions and IT systems to meet business and technology needs

Ø Evaluate the customer’s requirements and determine the best fit for solutions

Ø Integrate multiple systems and reconcile needs of different teams

Ø Become subject matter expert for all Office Services and Business Process Outsourcing solutions

Ø Gather feedback from end users about system performance

Ø Plan and oversee projects (e.g. upgrades, hardware/software installations)

Ø Keep abreast of technology trends and developments

Ø Serve as the primary pre-sales resource and assist in the discovery, development, and demonstration of Outsourcing Services to customers & potential clients

Ø Lead and facilitate information gathering sessions to validate business cases, gather and document business and functional objectives

Ø Support all pre-sales activities and lead the process to deliver responses to RFI and RFP requests

Ø Calculate time and cost required to complete projects based on efforts estimates as well as develop timely statements of work (SOW) based on customer requirements and technology capabilities

Ø Participate in persuasive presentations and Q&A sessions with key client executives and business process owners on solution, strategy & pricing regarding people, process & technology

Ø Attending implementation meetings for new accounts

Ø Train on-site management on methods of improved efficiency

Ø To interface with clients and be comfortable leading meetings to gather relevant information as required

Ø Project a professional and knowledgeable image to all prospective clients

Ø Document workflows and results of business analysis and obtain sign-off from client on the specifications

Ø To provide the link between the customer, implementation team and any third-party vendor, throughout implementation

Competencies:

Ø The position requires strong communication skills to articulate the value proposition of offerings to potential clients and customers

Ø Understanding business and technology needs

Ø Experienced in configuring outsourcing solutions utilizing global delivery centers (Vietnam experience is a plus)

Ø Designing, analyzing and implementing efficient IT systems

Ø Demonstrable evidence of gathering feedback from end users, analyzing and documenting complex business processes

Ø Personable, organized, excellent time management and understanding of business practices

Ø Results oriented with good communication skills

Ø Driven by client satisfaction, with proven track record of diplomacy and ownership

Ø Practical, enthusiastic, looking to grow within the company’s culture

Ø Strong integrity, solid business ethics

Ø Proven experience as an IT Analyst, IT Consultant or Business Analyst

Ø Has worked within global teams leveraging their experience to develop solutions spanning multiple countries

Ø Analytical mindset and Problem-solving aptitude

Ø Combined strong analytical skills and problem-solving abilities with project management skills

Ø Basic understanding of Sales process

Language Skills:

Fluent in English; excellent verbal and written skills. Additional languages a bonus.

Financial Skills:

Ø Ability to build price/cost models based on developed solutions

Ø Solid understanding of financial math and basic accounting

Ø Understanding of how our intercompany charges are accounted and charged

Ø Understanding the offshore pricing mechanisms and terminology

Qualifications:

Ø 2-4 years experience

Ø College degree in information science, computer science, engineering, business, administration, organization management or related area

Ø Advanced degree a plus

Ø Exceptional computer skills

Ø Industry related experience

Ø Understanding of basic selling skills

Ø Flexibility to travel up to 30%

Knowledge of SCLogic, UiPath, Kofax, Ephesoft, Mavro, FTNI, Certain Scan, Inubit, Elasticsearch and Kibana