Job description

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Responsible for working on a production support team as an Application maintenance and support person in a role supporting Mainframe applications - CDH, MFS in a dynamic and fast paced environment. Will be part of the team supporting over 30 applications with high customer support level expectations. Person is responsible for code analysis and provide business friendly explanation to requests and incidents. Ability to take quick action to resolve production critical incidents. Focus for this opportunity is to bring in innovative ideas to automate and eliminate business requests and incidents.

Responsibilities
Candidate must have experience working in Production support. Candidate must be good communicator and have strong people skills.
Candidate should be familiar with handling Production incidents and alerts.
Candidate should quickly learn the application architecture and provide resolution to business queries and incidents.
Candidate should know how to use service now and respond back to users thru it.
Candidate should be familiar with addressing Critical incidents, collaborate with EOCC and work on providing resolution to critical incidents.

Skill set
IBM Main Frame: 8 years
JCL: 5+ years
CA7: 3+ years
PSO tools/service now: 3+ year
Job qualifications considered a plus
JAVA skill will be a plus.
Previous experience in Health care or PBM industry
Jira
PBM or Health Care business experience
Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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