Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Small Commercial Lines department is currently seeking a Sr Business Analyst on the Performance Innovation Team. This position is eligible for a fully remote work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:
Responsible for business management of a subset of digital and technology capabilities in the Core Commercial lines business vertical including design, optimization, requirements, testing, change integration, and capability performance monitoring. Operates at the intersection of business, underwriting, operations, and technology to deliver experiences that simplify how agents, and customers operate through digital channels and platforms. Support vision, strategy, and performance objectives for the assigned capabilities. This role facilitates vision and design requirements with the business, distribution, and operations leaders for digital API capabilities, while partnering with Hanover Technology and vendors to execute to business goals.

Leveraging Agile methodology this role develops scope and defines backlog items (epics/features/user stories) that guide the Agile software development team; and prioritizes delivery of features and makes decision on sequencing and trade-offs to stay on track towards business deliverable commitments. The role has responsibility for representing the business, agent, and customer perspective for their capabilities and projects, as well as ensuring successful change management, business integration, and post-deployment monitoring.

IN THIS ROLE, YOU WILL:

• Be responsible for articulating and translating the overall business vision into strategy and tactics for a particular digital experience, product, or project.
• Meet with business leads in collaboration with Hanover Technology to help develop and guide the product vision and technology roadmap, to outline details of how the products and systems operate, and to make strategic and tactical recommendations for the improvement of products to maximize value to the customer (internal & external).
• Interpret the product vision to recommend how and what to build (and what not to build) to the business team.
• Communicate the strategies and vision effectively to key stakeholders and team members.
• Work with business subject matter experts to outline the scope of requirements necessary to complete a project. Develops and maintains an appropriately prioritized backlog of user stories for implementation.
• Partner with a cross functional team to identify the scope of a larger product initiative/project and develop a plan to successful implementation including business readiness. Participate in implementation efforts on the business side working closely with the business, peers, vendors, and IT to ensure quality, timely product launches including testing of the features delivered.
• Work with automation solutions, operations, field sales and underwriting and other subject matter experts to analyze key competitors’ system functionality and system ease of doing business. This includes analysis with Hanover’s current system offering and making recommendations to project stakeholders.
• Assist with research and analysis of new product ideas and analyze results of current product offerings.
• Assist in creation of business requirements in collaboration with IT, appropriate to the technology process, to be used for system development and changes. This may include traditional requirements documentation or story writing associated with the Agile process. Depending upon the project, the Product Owner may delegate these tasks to other subject matter experts and coordinate and manage their work. On other projects, the Product Owner may develop the requirements.
• Assist in efforts to forecast the cost and timeline required to implement the project.

WHAT YOU NEED TO APPLY:

• Generally, five years of related work experience in the insurance industry or equivalent
• Experience in managing change initiatives
• Innovation mind-set: Motivated to improve organizational performance through the introduction of new ideas methods processes products services and so forth. Often develops new ways of looking at a situation.
• Self-starter mentality; proactively takes on new tasks/responsibilities; results-oriented
• Strong problem-solver; ability to look at the holistic situation, see new options and connect the dots where appropriate
• Exhibits strong written and communication skills; ability to effectively influence without full authority at various levels of the organization across the business units and shared services teams
• Experience in or ability to learn the Agile software development practices
• Commercial Lines underwriting experience and product knowledge a plus
• Project management experience in moderately complex initiatives with varying scope
• Strong attention to detail; experience with process (operations) underwriting, and data analysis

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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