General Summary of Job Duties

• Oversees the operations of the Slot Department on an assigned shift.
• Monitors currency transactions and completes appropriate logs and reports pursuant to Title 31.
• Ensures compliance with all regulatory agencies.
• Assumes the responsibilities for supervisions of the Slot Technicians in the absence of the Slot Tech Manager or Supervisor.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton STYLE.
• Check for proper identification of a guest appearing to be under the age of 30 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• During their assigned shift the Slot Shift Manager is authorized to hire, terminate, and initiate progressive discipline.
• Approves Slot payouts within limits per submitted Internal Controls.
• Recommends promotions subject to the approval of the VP of Gaming Operations

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton STYLE:

• Embrace Change Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that are different from the day-to-day routine.
• Take Time to Connect with Guests and Each Other - Quickly build rapport and establish personal relationships with Guests and Team Members. Fits in with the department and is considerate toward others and promotes a atmosphere of teamwork.
• Be Happy with Yourself - Have a positive outlook with your job, your guests, and yourself. Feel good about yourself and the contributions you make to the Company.
• Think Quality - Provide a high level of service, maintain high standards and work hard to get it right the first time. Identify possible difficulties and present solutions.
• Be a Positive Representative for Silverton at All Times Be upbeat, cheerful and smile during all interaction with Guests, Vendors, Business Partners and Team Members. Wear uniforms to specification and adhere to appearance standards during shift.
• Redefine the Concept of Team Breakdown the barriers between departments and get involved.
• Feel the Fear, Have Doubts and Go for It Anyway Understand its okay to feel apprehension about change and be unsure about the affects of the change but push past your uncertainly and embrace the new challenge or opportunity.
• Over Communicate Maintains open lines of communication. Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers

Skills, Education & Other Requirements

• Manage 40 employees at one time.
• Walk the casino floor for 7 hours
• Have worked five year as a Floor Person,
• Ability to lift 40 lbs and walk the casino floor with it.
• Customer service skills
• Management skills
• Must know Gaming Control Regulations
• Must know Internal Controls

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Nevada Gaming Card
• TAM Card

Machinery, Work Equipment, Programs, Software, Hardware Used

• Must have working knowledge of all Window programs
• Must have working knowledge of Stratton Warren
• Must be able to learn or have working knowledge of CIS Dispatch System
• Must be able to learn or have working knowledge of Oasis Floor System
• Must have working knowledge of bill validators, printers, ATM machines and be able to do small repairs such as clearing jams,etc.