JOB SUMMARY

The Site Services Manager is responsible for hiring, training and supervising department staff to ensure services are delivered in a safe and timely manner, for executing operations in accordance with company policies and applicable regulations and for overseeing equipment inventory and managing the deployment and servicing of equipment for events and route based-services and for company facilities.

CORE RESPONSIBILITIES

• Hire, train and supervise drivers.
• Maintain the level of staffing needed to meet business needs and objectives.
• Schedule daily workloads and ensure routes and work orders are completed.
• Oversee the planning and delivery of services and equipment.
• Manage personnel and resources to ensure service is delivered safely and efficiently while complying with company policies and procedures.
• Conduct routine route audits to ensure units are being serviced in a manner consistent with service standards and customer agreements.
• Supervise the use of onboard technology, including the use of tablets and routing software.
• Manage and address employee performance and disciplinary issues in conjunction with senior management and Human Resources.
• Monitor employee hours and logbooks in order to limit labor expenditures and ensure compliance with Department of Transportation (DOT) regulations.
• Maintain a working knowledge of department equipment, including making field repairs and recognizing when maintenance is required.
• Coordinate with the maintenance department to ensure the equipment and yard are maintained and the work site is safe.
• Stay updated on local, state and federal regulations affecting operations of the department.
• Promote and demonstrate safe operational practices and provide safety training or re-training to staff.
• Analyze department activities, including without limitation service levels, route efficiency, labor and overtime, fuel usage, etc. and report to the Operations Director.
• Maintain regular contact with drivers to promote and communicate safety and customer service focused culture.
• Communicate regularly with customers and internal personnel to resolve customer service and delivery issues.
• Evaluate equipment readiness and availability on a daily basis by communicating with the maintenance department.
• Serve as the lead during disasters and emergencies, managing the deployment of equipment and people.
• Assist with accident investigations.
• Conduct annual employee performance reviews.
• Attend monthly Safety meetings.
• Be available to work weekends or special events as needed.
• Seek to improve operational performance and the quality of customer service.
• Other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

• Working knowledge of portable sanitation systems
• Advanced operational, logistics and planning skills
• Proficiency with the Microsoft Office suite – e.g. Word, Excel, Outlook
• Experience with or the ability to learn routing and other industry-specific software used by the company
• Ability to focus on multiple tasks in a fast-moving environment
• Problem-solving ability involving routine and non-routine variables
• Excellent management and leadership skills
• Must have excellent verbal and written communication skills in English
• At least three years of supervisory or management experience in a site services operation

PREFERRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in business, logistics or a related field

REQUIRED LICENSES & CERTIFICATIONS

• Valid Class C driver’s license
• Safe driving record for the past three years