Position: Hotel Shuttle Driver - Hyatt Regency Houston

Mission Statement

Esperanto Developments is a dynamic hospitality management company which brings success to all its stakeholders. We achieve this with a diverse and talented team by exceeding expectations of guests, associates and owners. We bridge the gap between risk and reward providing tools and confidence to take on bigger and bolder opportunities. We pride ourselves on building strong partnerships never losing sight that profitability begins with people and relationships.

Vision Statement

Esperanto Developments Vision is to be recognized as an innovative market leader changing the hospitality industry. We lead on a path to meaningful growth and make a positive impact in the lives of all.

Esperanto Development LLC. Is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to guests, associates and owners

BASIC FUNCTION & JOB DUTIES:

Under general supervision, operates the hotel shuttle van to provide guests and potential guests with convenient and reliable transportation to and from the airport while following Company policies and procedures. Van drivers welcome and create a positive first/last impression upon guest arrival/departure. This function includes assisting with loading and unloading of guest luggage, providing information in regard to the hotel's facilities and events and directions to local attractions. Ensure the van is clean at all times including assisting with monitoring routine maintenance and immediately reporting in mechanical concerns.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests while welcoming guests to the city. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

QUALIFICATIONS:

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

Must have a valid driver's license for the applicable state.

Minimum of one year driving experience

Must have an acceptable MVR (Motor Vehicle Driving Record)

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must maintain composure and objectivity under pressure.

GENERAL KNOWLEDGE, SKILL, AND ABILITY:

Requires ability to communicate in a friendly manner with guests in order to create a warm, relaxing, efficient environment. Must maintain a good driving record and notify management immediately of any changes in your record.

At Esperanto Developments, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Esperanto Developments, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Esperanto Development policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.