Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Share360 Assist Team Solutions Engineer.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Share360 Assist Team Solutions Engineer you will

• Provide immediate over the phone support for Share360 Customers and in-house engineering partners including general inquiries, service triage and tool& test rentals.
• Provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.
• Be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer’s issues until completely resolved.
• Compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.

• Excellent presentation and communication skills along with effective problem-solving skills and ability to work collaboratively in a team environment required.
• Knowledgeable of Siemens Healthineers internal service processes and operations.
• You can multi-task and prioritize based on impact and criticality of customer issues.
• You have proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams.

Required skills to have for the success of this role

• Experience in a high-volume customer service environment experience preferred.
• Proficient hands-on knowledge of SAP preferred.
• Willing to travel up to 10%
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• CARY, NC LOCATION
• Hours: 8am - 5pm

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.