Job description

POSITION PURPOSE
This position processes a variety of basic customer account transactions and provides prompt, courteous, and friendly service. This employee offers the customer the highest degree of service and promotes all Alliance Bank’s products and services.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

• High School diploma or equivalency.
• Ability to read, write, and speak the English language, bilingual helpful.
• Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
• One (1) year experience in banking or job related field or a combination of education and experience providing equivalent knowledge.
• One (1) year of customer service or cash handling experience.
• Ability to operate basic office equipment including a PC with job related software
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Knowledge of Alliance Bank’s policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
• Office setting with moderately varied desk-oriented activity.
• Ability to stand, bend, stoop, squat, and kneel.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift 50lbs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Personify Alliance Bank’s mission statement of The best in all we do.
• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently complete customer transactions, including but not limited to:
• Cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, TT&L deposits, redeeming bonds, cash advances, cashier’s checks, gift cards, and money orders
• Activate and pin debit cards
• Safe deposit box entry and payments
• Change of address requests
• Balance cash and checks against computer records at end of shift
• Ability to learn the role of Relationship Banker and perform that role in a frontline or back up capacity as needed.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.

Attendance and punctuality a must.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Greenville, TX 75402: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Cash Handling: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.