Job description
Posting Number
STA00228PO23
Job Family
Information Technology
Job Function
Service Delivery
USC Market Title
IT Service Delivery Process Manager
Job Level
M1 - Managerial
Internal Title
Service Mngmt. Process Mgr.
Campus
Columbia
Work County
Richland
College/Division
Division of Information Technology
Department
DOIT Service Delivery
State Pay Band
8
Approved Starting Salary
Advertised Salary Range
$75,526-$113,289
Location of Vacancy
Part/Full Time
Full Time
Hours per Week
37.5
Work Schedule
Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Type of Staff Position
Full-time Equivalent (FTE)
Basis
12 months
Job Search Category
Information Technology
About UofSC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Diversity Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Benefits for FTE, Research Grant or Time-Limited Positions Are Indicated Below
The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Benefit Eligibility Type
Full-Time Equivalent (FTE)
South Carolina Retirement
Yes
State Insurance Programs
Yes
Annual Leave
Yes
Sick Leave
Yes
Position Description
Advertised Job Summary
“Is this the job you’re looking for?”
The Service Management Office is responsible for designing, implementing, and monitoring processes that ensure stable and reliable IT Services. We work in an environment that is heavily reliant on a variety of technologies, service models, and support models. We need team members that have strong customer service skills, analytical and organizational skills, and problem-solving expertise.
The Service Management Office is responsible for designing, implementing, and monitoring processes that ensure stable and reliable IT Services. We work in an environment that is heavily reliant on a variety of technologies, service models, and support models. We need team members that have strong customer service skills, analytical and organizational skills, and problem-solving expertise.
- Are you a high-energy self-starter that loves technology?
- Do you enjoy a fast-paced, diverse working environment?
- Are you results-oriented and eager to work with a variety of technologies?
- Do you enjoy the structure of processes and enjoy iterative process improvement?
- Does being in the center of fast-paced work that requires your coordination interest you?
- Do you pride yourself on learning how things work and understanding end to end service delivery?
- Do you like the flexibility of interacting with everyone from IT customers to IT technical subject matter experts?
- Do you enjoy investigating, identifying, and solving complex problems?
- Do you enjoy using technology to document work, share information, and collaborate with your teammates?
- Are you a high performer that enjoys meeting new people and providing solutions to the IT needs?
- Do you love sharing your knowledge and helping others understand processes and procedures?
If responded yes to these questions, look no further! We want you in the Division of Information Technology!
Day to Day:
- You will collaborate with customers across campus and throughout the University of South Carolina system to provide service assessments, gap analyses, and innovative solution recommendations.
- You will manage ITIL processes (IT best practice standards) that are designed to document, maintain, and monitor the health of various aspects of Information Technology.
- You will design, implement, and maintain a comprehensive collection metrics for processes you manage and distribute this information to stakeholders.
- You will provide support in multi-faceted, complex projects aligned with the University’s strategic missions from a change management perspective.
- You will do research and document root causes of IT issues and their resulting impacts on the organization.
- You will be in an environment that requires excellent teamwork and coordination skills.
- You will consult with all teams within the division and provide processes and best practices.
- You will maintain service agreements, service design packages, and other documentation about the services we offer and the customers that utilize them.
- You will interact with leadership and be a voice of continual process and service improvement.
- You will continue to develop your skills through real-world experience and professional development opportunities.
PERKS !
- Competitive Salary and some of the BEST benefits you can find!
- Great Work-Life-Balance with work from home options for motivated individuals
- You will be joining an engaging, diverse, and collaborative team
- You’ll enjoy the historic beauty of the University of South Carolina campus!
- A world-class team of supportive, united, and approachable IT Professionals
Minimum Qualifications
Bachelor’s degree in Information Technology Systems, business administration or related field and 2 years experience in computer operations or a related field; or equivalency. Occasional work after hours is required.
Preferred Qualifications
ITIL Foundations certification is preferred. Exceptional facilitation skills.Understanding of IT operations and technology.Ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.Self-motivated to initiate, originate action and be responsible for consequent decisions.To effectively plan, prioritize and co-ordinate own and others’ activities.Persistence and thoroughness to drive solutions from cross functional teams.
Knowledge/Skills/Abilities
Strong written and verbal skills to communicate courteously and effectively with the public and work as an effective team member. Ability to troubleshoot complex problems, be able to mitigate conflict, and work closely with others on intangible issues across organizational boundaries. Basic knowledge of project management, monitoring, and reporting techniques.
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive
No
Hazardous weather category
Non-Essential
Posting Detail Information
Number of Vacancies
1
Desired Start Date
04/16/2023
If Research Grant/Time Limited, give end date
Job Open Date
02/24/2023
Job Close Date
04/10/2023
Open Until Filled
No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by April 10, 2023
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at UofSC.
Quicklink for Posting
https://uscjobs.sc.edu/postings/140879
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
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