Job description

Automotive Service Manager - Summary

So are you working a grind for an owner or GM who does not care about service? If this sound too familiar, it is time to come to a group that values the Service Department. We will support you and your team by supplying you with all the tools to succeed. We also understand that the hard work we put in is to support our private family lives. So if you are looking to join a group for the long run, and have the tools to operate a profitable department, we are looking for you. Job hoppers need not apply, we are looking for partners that are in it for the long term. So here is a long list of basics we expect you know how to do, and if you can accomplish them you will have a long term spot with us.

Automotive Service Manager - Essential Duties

• Runs an efficient and profitable service department through productive staffing
• Top performing customer retention
• Cost controls
• Achievement of objectives
• Maintenance of all service records
• Ensures that the daily inventory of technicians’ time is consistently sold to service customers
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Maintains reporting systems required by management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

Job Type: Full-time

Pay: $100,000.00 - $175,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Day range:

• Weekend availability

Shift:

• Day shift

Ability to commute/relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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