Job description

Service Writer/Advisor
The Midway Motors Auto Group is seeking a Service Drive Assistant to welcome customers, provide shuttle services and assist Service Writers as necessary with various duties.

We have grown at a consistent pace over the last decade and will continue to do so by growing people in our organization as well as bringing in great fits from outside Midway. We are here to serve customers better than anyone else, be leaders in our communities, and work together as the best automotive team in Kansas. As a family-owned and operated business, we are passionate about our employees and our Mid-Western values. The cultural fit will be just as important as a candidate’s previous experience and skill set. We are a performance-driven company, but strive to maintain high customer satisfaction ratings and a fun and ethical workplace.

Role and Responsibilities:

Tasks related to customers

• Welcome customer warmly on arrival and obtain information about their vehicle.
• Provide shuttle services for customers
• Maintain high standards of customer satisfaction.
• Miscellaneous tasks Responsible for telephone requests for appointments and inquiries about work in process.
• Arrange appointments for maintenance services. Obtain information about the customer and their vehicle before arrival at the dealership.
• Ensure vehicles are parked in the correct spaces, locked, and keys are labelled and properly organized
• Ensure work area is kept clean.
• Maintain a professional appearance.
• Perform other tasks, based on management requirements and instructions.

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES) High School Diploma or equivalent * Minimum of 1-year relevant experience

• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS * Attention to detail

• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs.
• Using computers and computer systems (including hardware and software) to enter data and process information.
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful.
• Professional appearance and work ethic.
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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