Overview

The Director, Consulting Services will lead and direct all advisory + delivery aspects of product + solution implementation programs within Professional Services. As an integral part of the Professional Services organization leadership team, you will lead the strategy, execution, and continuous improvement of the Omnicell Professional Services project methodology framework.

Responsibilities

• Lead and direct team of Consultants within Professional Services responsible for implementing Omnicell’s products + solutions
• Develop + execute Professional Services strategy to drive customer implementations, services margin, and growth
• Define and socialize best practices for advising + consulting customers on solutions during implementation
• Focus on customer journey experience while creating awareness + delivery of desired outcomes
• Establish, maintain, and improve relationships with customer leadership
• Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations
• Deliver on results in support of achieving the company’s quarterly and annual financial goals
• Partner with key business function leadership across the organization to drive organizational objectives, including Growth, Customer Success, Finance, Product, and Supply Chain
• Cultivate + develop organizational talent that represent subject matter experts on Omnicell products + solutions to lead implementation design, configuration, and go-live orchestration
• Monitor and ensure teams are meeting or exceeding key performance metrics, including operating + timeline performance, utilization, customer satisfaction, and employee engagement
• Report on staffing, utilization, project health, and financial performance for Senior Leadership
• Oversee + execute improvements aimed at the development and standardization of policies, procedures, methods, and tooling
• Advise on organizational + divisional strategic initiatives aimed at driving operational, financial, and employee development improvement
• Facilitate formal and informal executive level presentations as needed
• Manage overall budget and resources
• Other work as assigned by leadership

Required Knowledge and Skills

• Financial understanding of budgets, P&L and revenue goals
• Ability to challenge the status quo to continuously improve processes and offerings.
• Ability to influence others in a matrixed environment
• Ability to lead and motivate people and encourage teamwork
• Ability to communicate effectively with leadership and a clear vision of program and process integration to ensure a seamless implementation experience
• Thought leader able to manage change and take active leadership and make timely decisions
• Strong organizational, analytical, and problem-solving capabilities

Basic Qualifications

• Minimum eight years in managerial roles supporting large, remote teams
• Minimum five years demonstrated experience leading teams through customer delivery transformation in a Professional Services or aaS environment
• Previous experience in project management of device, software or system
• Previous experience in Customer Experience, Professional Services, or Customer Success function

Preferred Qualifications

• Bachelor’s Degree.
• Minimum seven years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries
• Organizational Change Management experience
• Experience with professional services automation applications or program/portfolio management tools.

Work Conditions

• Remote based
• Customer and internal team travel as required
• Management of a remote team
• Role requires sitting/standing for prolonged periods of time using video technologies

About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.