Job description

Looking for a high-performing individual to join a fast-paced, growing company on it's way to becoming the top service provider in League City and surrounding areas.

Is this the role for you?

The ideal candidate for this position is someone who loves creating strong, positive relationships by serving customers and helping others. They thrive in a challenging environment, excel in providing quality service and take pleasure in promoting the success of others.

This position is a central part of our organization, and as such comes with a lot of responsibilities.

Our ideal candidate enjoys assisting customers and team members to ensure our company is always providing the highlest level of service posssible. As a member of our team, our ideal candidate understands that they play a key role in the overall success of our team, our company, and our growing reputation.

The Scheduler / Service Dispatcher is involved in the day-to-day activities to keep the company running smoothly and efficiently.

This includes handling all customer communications in addition to assisting service techhnicians and field activities as necessary. This candidate has a wide range of responsibilities that will expose them to different areas of the business. The ability to multi-task, be flexible, and follow through are a few key components of this role. A strong desire to learn and participate in different industry training programs is a must. This candidate is responsible for building excellent customer relationships by truly caring and serving our customers and working to exceed their expectations.

If this sounds like you, please read on for more role related information. We look forward to meeting you!

*The following items are not all inclusive*

Soft Skills

• Excellent organizational skills and attention to detail.
• Excellent communication skills at all levels of the organization are required with strong follow-up and follow-through to assist all service technicians in their daily work.
• Ability to be resourceful and find positive solutions to difficult situations
• Possess strong people management skills and emotional intelligence; build strong professional relationships with every team member.
• Understanding the ins and outs of the service technicians job in order to provide technical support to technicians.
• Ability to motivate and rally team to achieve goals and operate efficiently.
• Working with all levels of employees to promote and uphold a positive work culture
• Extensive understanding of the company vision and values to promote the growth of the company.
• Listening to and resolving concerns from customers and all other employees
• Working in a fast-paced environment where you are directly responsible for making sure everything runs smoothly and is well-organized
• Handle customer concerns and complaints with the utmost urgency and care.

Hard Skills

• Answering all phone calls and responding to voicemails and emails in a timely and professional manner
• Managing all customer correspondence for service, scheduling, billing inquiries, and general inquiries
• Managing customer database, accounts, daily work orders, scheduling, estimates, invoicing, and other duties as assigned via field management software CRM
• Selling initial and recurring service to residential pool owners via inbound calls
• Managing inventory and ordering of service items and building supplies
• Maintaining a clean, organized, and aesthetically pleasing facility
• Extensive knowledge of the organization, culture, vision, products, and services we offer
• Facilitation and record keeping of all meetings, including ordering food and coordinating with vendors/presenters
• Organizing files, invoices, purchase orders, receipts, and other items as assigned
• Ensuring all calendars are accurate and organized
• Manage relationships with external partners/vendors/manufacturer warranty
• Opening and closing office (8am-4pm)
• All other duties as assigned.Every day will likely bring new challenges and experiences which make our work exciting

Requirements

• Highschool diploma
• Previous service company customer support experience preferred

Company 3 year Vision

To double the size of our maintenance department to over 500 weekly accounts by the end of 2025

Are you Ready to Level Up?

Joining The Pool Boys means you are ready to be respected and valued as an individual that works hard and it shows. We believe we have grown a reliable business based on the success of our Team and our Customer Reviews show it. We're looking to add to that legacy... are you ready to join our Team?

Why Work for The Pool Boys

• Celebrating 12 Years as a Family Owned and Operated Local Business
• Excellent Reputation with in our Community and the Pool Industry
• Monday - Friday (Occasional Saturdays during peak season)
• Paid Sick and Holiday Time
• On the Job and Industry training
• Certification opportunities and Growth potential
• W2 full-time position, NO 1099 subcontractors
• Paid Weekly

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Application Question(s):

• Please descibe any relevant experience to the position.

Work Location: In person

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