At Kenosha Toyota, we have nothing of higher value than our people! We built a brand new, state-of-the-art facility conveniently located in a dealer strip along a major interstate to house our team of automotive experts and novices alike. We are thrilled to be building our fun, family-like culture where our leaders truly lead by example. At Kenosha Toyota, we provide ongoing training in every department to make sure our team is equipped with the proper tools to be the best they can be. As a member of the greater Rydell Company family, we also offer career development tracks to ensure this isn’t just a job - you can build your career here!

We have an immediate opportunity for an experienced Service BDC Representative with the drive and mindset to make a difference in the workplace. We are looking for self driven individual that can operate within a team environment. We will provide the training and tools needed to fully complete tasks with efficiency while maintaining complete customer satisfaction. You'll be working out of a brand new, state-of-the-art facility which you can catch a glimpse of here.

What's In It For You:

• Promote from within
• Ongoing Mentorship
• Roundtable Meetings
• Clear and Concise Communication
• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services

Qualifications

• Previous Service BDC experience
• Keeping an organized and clean work environment
• Strong teamwork skills
• Experience in Microsoft Excel
• Willing to submit to a drug screen & background check
• Must have clean & valid driver's license

Responsibilities

• Follow up with customers that recently declined repairs
• Input essential customer information utilizing provided tools.
• Communicate directly with the Service Advisor and Service Manager so that customers can be informed when their upcoming appointments/repairs are needed
• Executing communication with customers with the utmost professionalism and respect
• Personally log appointments scheduled, no showed, and shown
• Keeping personal customer information confidential and filed appropriately
• Notifying and educating customers about open recalls for their vehicle