Service Appointment Coordinator - Johnson Subaru of Cary
Job description
Due to remarkable growth, Johnson Subaru of Cary has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators.
We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!
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Johnson Subaru of Cary is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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- Responding to inbound service calls and email leads;
- Contacting and communicating with guests to identify their
- Responsible for tracking, responding to, and managing all Internet
- Monitors incoming email traffic and internet inquiries;
- Develops guest prospecting file upon receipt of a lead;
- Quotes pricing and automobile availability to guests within
- Schedules service appointments and pairs guests with Service Advisors if necessary;
- Maintain and update notes and information in the customer database;
- Keep abreast of new features and available accessories, and
- Direct guests to product information resources;
- Maintain high customer satisfaction scores, gross averages and
- Develop career skills through regular training and instructions;
- Research available vehicles and relevant products;
- Learn, understand and abide by Federal, State and Local laws.
- Some light clerical/scanning work.
- Other duties as assigned by management.
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Job Requirements:
- Service Appointment Coordinator experience is preferred;
- Must be proficient with Microsoft Office, Internet, and CRM;
- Professional appearance and strong written and verbal communication
- Possess outgoing personality;
- Have the ability to work both independently and as part of a team;
- Must be able to multi-task in a fast paced environment;
- A clean criminal background and a valid and active driver’s license;
- Must be able to meet company’s employment requirements;
- Flexible work schedule, including the ability to work on Saturday and Sunday;
- Must pass a pre-employment drug test, background check and E-Verify.
Benefits:
- Medical, dental and vision coverage available;
- Paid vacation after one year of full-time service;
- Basic life insurance, 401k with company match;
- Employee discounts on vehicles purchases, parts and service;
- Advancement opportunities;
- Competitive Pay
Johnson Automotive is an Equal Opportunity Employer.
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