Job description
About Us:
Morrie’s is a place to move your career forward, find your place and fulfill your purpose. We value our people, and we provide for them. Our benefits include full medical and dental coverage, paid vacation and volunteer hours. Because we maintain relationships like we maintain our cars. We check in and check up regularly to keep things rolling smoothly. We put our talents to work—at work and in our communities.
Ours is a culture and an environment of collaboration and caring. We have fun. We work hard, and we take joy rides. We do what’s right. We keep it simple. What’s best for you, that’s what’s best for us. Customers and employees alike—these are our people.
Come join our team and become an integral part of who we are.
- Greet customers, listen to the description of the problem, obtain customer and vehicle information
- Inspect all vehicles for bodywork, notify the customer if work is needed
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
- Handle minor customer complaints and misunderstandings
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Handle telephone inquiries and return phone messages promptly
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
- Assist the service manager as necessary
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
- Comprehensive benefits program, including health care (medical, dental and vision) and 401k and retirement plan with company match.
- Training, resources and opportunities for career advancement
- Paid time off and holidays
- Competitive compensation
- Problem solving skills
- Strong verbal and written communication skills
- Professional personal presentation
- Strong organizational skills
- CDK experience preferred but not required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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