Summary:

Provides food and beverage service to guests in coordination with Clevelander service standards.

Duties and Responsibilities:

• Serves food and beverages to guests in a timely manner
• Ensures the guests are pleased with their food and beverages after each course
• Delivers an enthusiastic greeting and builds a relationship with all guests
• Informs guests of food and beverage specials as well as upcoming and ongoing Clevelander events
• Completes assigned side-work duties and assist in all opening and closing procedures
• Ensures cleanliness in assigned server station including all interior, exterior, and dry goods areas
• Maintains appropriate levels of condiment items in all server stations
• Promotes a professional, safe, helpful and courteous work environment
• Enters all orders and transactions on Clevelander point-of-sale system, and presents the guest with receipt in a timely manner
• Checks age verification of any guest appearing under 30 years of age during designated times
• Maintains and ensures compliance with all policies and procedures
• Attempts to up-sell brand name liquors, foods, and wines
• Ensures proper glassware and garnish is used for each cocktail
• Completes cash drop and checkout procedures at the end of each shift
• Notifies any suspicious and/or dangerous situations with management and safety personal
• Builds relationships with patrons that add to the guest experience
• Maintains compliance with responsible vendors and food handling programs
• Maintains and ensures compliance with all policies and procedures

Other Functions:

• Performs other duties as assigned

Minimum Qualifications:

• Must be at least 18 years old in order old with 2 years related serving experience; High school diploma preferred

Knowledge, Skills and Abilities:

• Consistently maintain a well-groomed appearance, posture, and hygiene deemed by management.
• Make-up, appearance, and style should stay current and in line with current fashion standards and trends as deemed by management and consistent with Clevelander Brand.
• Must consistently demonstrate the ability to wear Clevelander clothing with weight and appearance associated with modeling industry requirements and standards.
• Posture, gestures, movement, and walking should reflect model esthetics.
• Outgoing personality, be warm and friendly; demonstrate enthusiasm and professionalism, effective listening skills, strong judgment.
• Excellent customer service skills.