DATE PREPARED: January 2023

REPORTS TO: Hospitality or Service Manager

FLSA STATUS: Non-exempt

POSITION PURPOSE

The Server position creates legendary experiences for guests by effectively presenting food and beverage options in a personalized and enthusiastic manner. Servers focus their attention on guests in the dining room area of the sports bar.

RESPONSIBILITIES

• Makes personal connections with guests through engaging conversation and creates a fun environment with an energized presence

• Supports team service by running drinks and food throughout the sports bar, paying close attention to pivot points/seat numbers

• Takes orders in assigned station according to steps of service

• Assesses guests’ needs and displays salesmanship by recommending items, upselling add-ons and customizations to enhance the guests’ experience

• Engages in teamwork to ensure their guests and their server buddy’s guests’ needs are met in a timely manner

• Utilizes point-of-sale (POS) system for food and beverage orders and payment transactions

• Diligently follows safety requirements and models behavior that protects them and others

• Checks identification to ensure guests meet minimum age requirements for consumption of alcoholic beverages and complies with Responsible Alcohol Service (RAS) procedures as defined by federal and state laws

• Stays current on all federal, state, local and company required training and certifications

• Quality checks food presentation, adherence to recipes and order accuracy, paying close attention to any noted special requests/modifiers and allergies

• Completes final presentation of all products, including adding celery/carrots and dipping sauces (e.g. ranch, blue cheese, etc.) to the plate up

• Pre-busses tables within assigned station and throughout the rest of the sports bar as needed

• Ensures guests’ needs are met during their visit including timely check backs, refills, ordering of additional items or other requests by the guest as required

• Busses, cleans and sanitizes tables and chairs according to company standards

• Properly resets tables for future guests

• Other duties as assigned

KNOWLEDGE/SKILLS

• Superior guest service and hospitality skills

• Knowledge of proper sanitation, food safety, RAS and security procedures

• Strong verbal communication and interpersonal skills

• Skill in time management and organization with attention to detail

• Ability to take direction and execute team and BWW objectives

• Capacity to follow specific service time and guidelines

• Ability to maintain a high degree of pace and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)

• Shows an understanding of the organization’s products, offerings, and service standards

• Understands what makes us different from our competition and the evolving playing field around us

• Responds to guest (internal/external) requests and concerns promptly and in a positive manner

• Impresses guests (internal/external) with exceptional service and helps create stories worth telling

Sportsmanship/Fun

• Sees success as the entire team working together

• Creates a fun atmosphere for the guest and the rest of the team

• Asks for help when needed to get the work done

• Makes others feel valued and part of the team

• Comes across as friendly, approachable, and upbeat. Engages guests

(internal/external) in a way that makes them feel welcomed and recognized

• Shows appreciation for the team

Hustle

• Has a pep in their step providing a high energy event in the sports bar

• Quickly recognizes issues and problems that need immediate attention. Uses the

BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability and feedback for actions and results

• Shows initiative and a sense of urgency