Job description

Job Description
Position Title: Senior Services Regional Coordinator

Program: Elderly Nutrition Program

Reports to: Healthy Aging Program Manager

Employment Status:

Full-Time

Non-Exempt

4/01/2021
Position Summary-MUST be Vaccinated
Under the supervision and direction of the Healthy Aging Manager, organizes, administers and implements outreach and educational activities of the Elderly Nutrition Program, which may include client intake and services, basic administrative duties, and the preparation of timely service reports. Responsibilities include establishing strong working relationships with community partners, participation client outreach at congregate meal sites, and coordinating health education presentations within the assigned service region. This candidate must be comfortable dealing with multiple personnel, participants, and community partners on a daily basis. This position is ideal for a motivated, proactive problem solver with strong client support and service orientation. Experience with (60+) population is preferred.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Collaborates with the Healthy Aging Manager and the Lead Regional Coordinator in implementing goals and objectives for the assigned service region.
• Works as liaison between the Senior Services program and city staff/community partners within the assigned region.
• Works cooperatively with site managers to enhance and innovate meal and social programs, including special events at assigned congregate locations.
• Creates/distributes outreach and educational materials within their assigned region, both virtually and in person.
• Follows up on referrals and inquiries received from city partners, including Parks & Recreation, Senior Centers and other community partners.
• Assists with problem solving and identifies resolutions and opportunities for growth.
• Recruit participants, volunteers, and resources to enhance client experience.
• Assists with client intakes, gathering necessary information by home visits, walk-ins, via telephone or by mail.
• Provides excellent customer service in terms of deliveries, congregate meals received, schedule changes and customer satisfaction.
• Reviews and processes site volunteer applications, assists with maintaining volunteer time sheets and schedules.
• Assists in the coordination of the Healthy Aging, SNAP Ed, and similar programs, as needed.
• Assists in report preparation as required by various funding sources, as needed.
• Functions as a knowledgeable source of information for the Elderly Nutrition Program and Healthy Aging Program.
• Bilingual Spanish, Cantonese, Mandarin, and Vietnamese applicants are encouraged to apply.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associates degree required, Bachelor’s degree preferred.
• 3 years prior nonprofit, social services, and/or community relations experience required.
• The ability to compose basic administrative correspondence accurately; proficient in use of 10-key and other office equipment; intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, and Outlook; ability to learn and use the PC hardware and software.
• Proficient in English grammar and spelling with excellent oral and written communications.
• Exhibits cultural sensitivity/humility and provides culturally responsive customer service.
• Willingness to attend training seminars and meetings outside normal working hours.
• Must have a proactive and positive attitude toward clients, colleagues, board members, and community partners.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Covina, CA 91723: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must Be Vaccinated. Are you Vaccinated?

Education:

• Associate (Preferred)

Experience:

• Social Services: 2 years (Preferred)
• Non-profit: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Client Intakes: 1 year (Preferred)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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