About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our stores and outlets, to our newest small store concept, Bloomie’s—everyone plays a critical role in bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Sr. Manager Business Administration, Operations and Asset Protection (SMBA/O/AP) will be on the front lines of a store like no other as part of the store leadership team: leading, managing and inspiring a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you’ll develop/implement processes to drive sales, manage expenses, and maximize EBIT improvement in partnership with Central Operations/Asset Protection, Trade Area and Store leadership. The SMBA/O/AP partners with the General Manager (GM) to build/cultivate a motivated, skilled/equipped management team; leading the essential activities that drive the service experience and administrative processes enabling Bloomingdale’s Stores to run efficiently. Focus on the recruitment and onboarding activities of new colleagues in partnership with ASC, optimize weekly store schedules, and manage execution of all store administrative functions inclusive of cash office functions. Lead bhelpful team to ensure customer experience standards are upheld and executed. Leads the collaboration with the Visual Merchandise Manager and support teams to work together to achieve the overall objectives of the store. Drives the company shortage action plan at the store level, implements and executes all required AP policies & standards, and ensures support workload completion. Performs other duties as assigned.

Essential Functions:

• Essential Functions:
  • Lead bhelpful operations elevating service level including customer support, curbside, BOPS, SDD pick-up, gift wrap, returns, bill pay, etc.
  • High level of responsiveness to customer with resolution orientation positively impacting NPS metrics. Ensure scheduling of CELs align with most productive business by time
  • Lead functions of hiring process: corresponding with applicants, interviewing, selecting best-in-class talent, and coaching peers in all aspects of hiring. Develop and implement efficiencies to improve process.
  • Key stakeholder in the Talent Acquisition process, ensuring job postings are maintained and filled in a timely manner. Drive store recruitment efforts of active and passive candidates.
  • Oversee the colleague new hire orientation and onboarding processes as administered by the ASC to ensure a rapid learning curve, raise engagement of new hires, and lower turnover
  • Strategize with and support Store Leaders on staffing including schedules and workforce solutions to ensure the store is being staffed efficiently, within payroll budget – responsible for all post-schedule edits. Achieve HUR goals
  • Act as the key store contact w/ Trade Leaders and Central Business Partners; oversee adoption of technology
  • Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors
  • Manage Cash Office operations. Daily, lead team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office self-audit; partner with TA AP to resolve cash shortage issues
  • Direct and organize weekly store recognition rallies; maintain store bulletin board program to drive engagement.
• Fueled by the Power of Relationships
  • Collaborate with GM/Store Leadership to execute central strategies on Big Days
  • Drive fulfillment execution to meet fill rate standards for CS/SS and BOPS/SDD by communicating rationale to teams involved
  • Drive floor ready standards in receiving to deliver Merchandise to Sell process for Associates
  • Maximize Back to Front usage in all RFID departments in partnership with Selling Leadership to fill in selling floor with missing colors/sizes
  • Reinforce returns best practices with Selling Leadership to ensure that returned merchandise is saleable and secure (re-senso, re-ticket, return to home dept. or follow the chit)
  • Influence Selling Leadership to drive NCT/COT compliance to increase the store’s opportunity to receive more fresh merchandise in the future
  • Partner with VMM /Selling Leadership to oversee merchandising/stockroom standards
  • Monitor Fed Ticket compliance in partnership with VMM to maximize marked down inventory
  • Review Staffing plans seasonally to ensure optimal use of budgeted payroll hours
  • Drive BOPS ready on time standards to meet customers’ expectations for convenience
  • Meet fulfillment ship on time standards to provide customer shipment tracking visibility
  • Influence Selling leadership to maximize HUR and improve NPS “Available” scores
  • Monitor NPS scores and feedback, especially for “Clean, neat and easy to shop”, and own/influence necessary changes to improve the customer experience
  • Inspect Housekeeping execution and hold the 3rd party provider accountable to standards
  • Address facilities issues in partnership with Macy’s DFM and Central
• Driven by our Desire to Win
  • Manage Expenses/identify revenue opportunities/deliver shortage/EBIT plans
  • Drive company shortage action plan and store-specific shortage reduction strategies across sales and support teams
  • Audit for compliance across all operational/merchandise security standards including cash office, fine jewelry and receiving. Own/ influence any changes required to meet standards
  • Execute compliance standards outbound/inbound receiving/ COT/NCTs/RTVs/Damages/CDTs
  • Leverage support process standards to drive productivity and maximize support payroll
  • Provide emergency preparedness/physical security for associates and customers
  • Direct AP team to ensure 100% safety compliance. Complete detailed analysis of all customer/employee accidents, addressing causes and avoiding repetition of the incidents
  • Build awareness of theft and fraud mitigation strategies across the selling and support teams
  • Responsible for administering/enforcing the AP policies/standards
  • In partnership and with direction from Central AP investigate/resolve internal theft cases
  • Responsible for immediately reporting all non-productive detainments to their Market/Trade Area AP, and if not available, the appropriate Central AP partner, i.e., VP of AP.
• Committed to a culture of Collaboration and continuous learning
  • Develop and retain executive support professional’s representative of the brand and diversity
  • Coordinate onboarding/training of executives/supervisors/staff with central SMEs
  • Drive business opportunities through strategic placement/development of all support talent
  
  

Qualifications:

Bachelor's Degree from a 4-year college or university

3-5 years related experience

Competencies:

• Effectively communicate and present information to store leaders, colleagues and customers, and all levels of internal and external business partners
• Ability to effectively plan and execute strategies adapting quickly to changing priorities; monitoring and maneuvering workflow as needed
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Resourceful self-starter, works well independently as well as part of a team
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Strong organizational and time management skills
• Able to multi-task in a fast-paced environment, strong sense of urgency
• Regular, dependable attendance and punctuality required
• Able to work independently

Physical Requirements:

• Requires periods of walking, standing, hearing, talking, reaching with extended arms, kneeling, crouching, and climbing ladders
• Frequent use of computers and other office equipment
• Requires close vision, color vision, and ability to adjust focus
• Frequently lift/move up to 25 lbs.

LEADER00

STORES00