Job description

Ensures the stability, integrity, and efficient operation of the IT Services that support core organizational functions. Monitors, maintains, supports, and optimizes all networked software and associated operating systems. The Senior IT Specialist will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Job Responsibilities

Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems.

Collaborates with IT Outsourcing provider to resolve local end user and IT environment issues and service requests; Documents incidents through the management system

Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

Supports preparations and user acceptance testing required for infrastructure projects and enhancements.

Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.

Collaborates with end users to prepare for Audit and SOX compliance

Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements

Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.

Provides guidance and solves escalated issues for IT Specialists on the team

Performs other duties as assigned

Job Skills Requirements

• Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
• Ability to recognize and analyze technical problems
• Well-developed project management skills
• Advanced understanding of IT policies, standards and procedures
• Strong ability to communicate and explain technical needs and problems to provide solution
• Demonstrated ability to handle escalations with professionalism and speed
• Fluent in English and primary language used in area of responsibility and/or location

Education

Associates Degree in Computer Science, Information Technology or related field, or equivalent education and experience

Experience Requirements

• Five years of experience with desktop support

Physical & Environmental Requirements

Limited travel

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lees Summit, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.