Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.( sm )

The Senior Employee Relations Analyst will provide day-to-day support on a variety of employee relations issues, and is responsible for policy interpretation, information gathering, and resolution of issues consistent with UnitedHealth Group’s (UHG) model of employment policies and practices.

The position requires solid organizational skills, the ability to manage multiple priorities, solid verbal/written communication skills, analytical problem solving, and time management and negotiating skills. A Sr. ER Analyst will consult with peers, ER Case Managers, ER Managers/Directors, and Human Capital Partners for opinions and precedent, and will be responsible for accurate and timely analysis of a variety of data to meet deadlines and commitments. The Sr. ER Analyst will handle incoming calls up to 3 hours a day, while managing their caseload, and ensuring cases are documented in the case management system.

Primary Responsibilities:

• Consults with Human Capital Partners, Managers, and Employees to provide guidance on the employee relations model and to facilitate the resolution of issues consistent with policies and practices
• Handles performance, disciplinary, and termination issues for managers while following the appropriate case escalation and notification guidelines based on the subject matter
• Completes research from all available resources for due diligence in an effort to mitigate risk
• Resolves problems by clarifying issues; researching questions and exploring answers and alternative solutions, and consulting with others, as needed, prior to recommending appropriate actions
• Sense of urgency and competency to handle emergency “One Breath” situations according to UHG protocols
• Effectively and efficiently handles a call schedule of 1.5 to 2.5 hours per day from employees or managers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in employee relations
• Proven knowledge of State and Federal employment law; working knowledge in ADA, FLSA, EEO
• Ability to work Monday-Friday between 7am-7pm Central Standard Time
  

Preferred Qualifications:

• BS or BA degree
• Solid Windows, Excel, Word, PeopleSoft skills
• Proven history of consulting and ability to work independently
• Excellent verbal, written communication, and documentation skills
  

Competencies:

• Problem solving and negotiating skills
• Independent, analytical decision-making based on knowledge and thorough interpretation of policy/practice
• Demonstrated solid organizational skills with the ability to manage multiple priorities
• Ability to work independently while working within guidelines and established protocols
• Accurate and timely analysis of a variety of data to meet deadlines and commitments
• Ability to work in a large organization with a fast-paced environment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only Residents Only:
The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action
employer
and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a
drug -
free workplace. Candidates are required to pass a drug test before beginning employment.