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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Pratt & Whitney Component Solutions (PWCS), headquartered in Michigan, is looking for an onsite Sr. Customer Account Representative to work at Pratt & Whitney Engine Services (PWES) in Bridgeport, West Virginia.

Key Responsibilities:

• Attending daily production meetings to ensure that parts are available to complete the engine overhaul process
• Proactively working with the PWES point of contact to ensure that parts are available for incoming engine overhauls
• Managing on-time delivery by working with the PWES operations team to ensure demands are placed, managed and delivered to Estimated Ship Date
• Delivery Assurance: Resolving any and all shortage issues by ensuring all inventory options have been exhausted prior to customers’ required date; generating POs as required
• Delivering excellent customer service through documentation, communication and coordination with both internal and external customers
• Driving Key Performance Indicators (KPIs) to monitor on-time delivery, open orders, RMAs, and owed cores
• Acting as PWES’ first escalation point to resolve problems and proactively implementing process enhancements to prevent future occurrences
• Working with inventory & planning to monitor stock levels to ensure future customer needs can be satisfied

Basic Qualifications:

• Bachelor's degree in business or a related field and a minimum of 5+ years’ customer account management experience required with increasing responsibilities or a Master's Degree in a related field and minimum of 3+ years experience
• US Citizenship required due to government contracts

Preferred qualifications:

• Strong communication skills – written and verbal
• Strong business acumen
• Follow-up and follow-through skills with the ability to problem solve
• A working knowledge of SAP
• Working knowledge of Microsoft Excel, PowerPoint, and Word
• Previous experience working in aerospace, preferably aftermarket aviation

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Hybrid

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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