Job description

Balcones HQ - 11149 Research Blvd. Ste.300, Austin, TX 78759
Full time hours Monday through Friday and Saturdays as necessary

SUMMARY: Maintains day to day collections procedures and serves as backup to the Director of Collections. The Senior Collector will serve as liaison between Director of Collections and other members of the department while ensuring that all processes are handled in a timely fashion. The Senior Collector will monitor and control loan accounts in all phases of delinquency adhering to procedures established by Austin Telco Federal Credit Union and identify problem loans.
ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Monitors consistent daily follow-up of all past due and delinquent accounts.
• Utilizes telephone and email contact with members as pertains to their delinquent accounts.
• Counsels members on the importance of maintaining a good credit rating.
• Researches delinquent accounts for posting errors and corrects errors.
• Refers and/or confers with Director of Collections (daily) on any problem accounts.
• Monitors files, prepares collections and/or mails letters of late payments on accounts.
• Obtains credit reports as required.
• Maintains liaison with loan officers to apprise them of pertinent information.
• Submits updated/corrected credit information to credit bureau.
• Monitors repossessions, bankruptcies, charge-offs, and Collateral Protection Insurance as assigned/needed.
• Performs clerical duties and daily mail.
• Uses cross-selling to inform all members of all credit union services available to them at every possible opportunity.
• Attends all training sessions as assigned.
• Completes documentation for loan extension and collection refinances.
• Monitors loans as assigned or needed.
• Monitors towing notifications and act accordingly.
• Monitors Comptroller freezes, Attorney General freezes, garnishments, tax liens, IRS levies, HOA past due assessments, receiver's orders, and temporary injunctions.
• Pre-foreclosure on Home Equity
• Prepares charge-off and trustee check payments for posting.
• Prepares loan documents for scanning.
• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Bachelor's degree (B.A) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Knowledge of laws regarding repossessions, collections, and bankruptcy.
REASONING ABILITY: Ability to deal with variables under limited standardization. Ability to interpret various instructions. Must have strong negotiating, analytical, and problem-solving skills.

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Benefits include paid holidays, 401(k) and pension plans, business casual dress code, medical, dental, vision, insurance, long and short-term disability, paid vacation and sick leave, and more!*
Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $43,000.00 - $55,000.00 per year

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