Job description

NOTE: This position requires candidates to complete our online application, which can be found at: https://tinyurl.com/YAP-SRCasemanager

Summary
We seek a Senior Case Manager passionate about achieving positive participant outcomes through high-quality service and engagement. Case Managers are expected to be qualified, motivated, and well-equipped professionals who want to provide client-centered coaching and mentorship while facilitating access to supportive services. Senior Case Managers carry a reduced caseload to assist with the supervision and mentorship of entry-level case managers and program monitoring/reporting duties.

A Senior Case Manager will ensure that a trusting and collaborative process is implemented with each participant, focusing on employment-related outcomes. Top candidates will recognize and identify each client's risk and protective factors, respect each individual's diverse cultures and values and establish professional roles and boundaries while working with families. A Senior Case Manager is also committed to the growth and development of the entry-level case managers they are assigned to mentor.

Primary Responsibilities

• Coordinate and oversee various recruitment activities to reach eligible youth ages 16-24, meeting the current year's enrollment targets and establishing a waitlist to fill slot openings immediately.
• Oversee pre-enrollment activities, such as assessments, the collection and review of appropriate documentation to verify program eligibility, and orientation sessions
• Initiate an Individual Service Strategy that leads to desired outcomes and removes barriers for each participant; provide goal-oriented guidance and effective strategies toward realizing goals; track all participant activities and goal attainments quarterly throughout the program and follow-up years.
• Directly provide and/or coordinate all required program elements as required by grants; cultivate relationships and maintain consistent communication with partners and community resources to enable appropriate placements and linkages; assess and link participants to appropriate departments and/or agencies for job readiness, training, support services, specialized services, and/or behavioral health services.
• Determine eligibility and/or issue supportive services such as transportation, child care, and ancillaries to support participants in employment service activities
• Maintain communication with participants post-program exit for a minimum of one year to document sustained outcomes
• Implement YAP's program model with fidelity while maintaining an inviting, orderly, and fun environment suitable for learning
• Manage retention and the overall experience of program participants; actively re-engage participants who fail to attend appointments and assigned activities; support the program management team with adherence to all aspects of agency and funder compliance elements.
• Actively support a team of up to 3 case managers (CMs) with regular observation, coaching, and case conferencing; collaborate with the program management team to assess, identify, and address professional development needs; assist with performance evaluations and goal-setting for assigned team members.
• Ensure all CMs understand and comply with all organization and funder policies and procedures; lead the team in embedding the vision, mission, and YAP values into the daily implementation of aspects of service delivery.
• Support the program management team with additional duties, projects, programs, and/or grants as assigned
• Collect and provide case management and outcome data as requested for grant reporting and program tracking; maintain physical and digital files in compliance with all grant requirements for each participant; track and regularly report on participant progress and engagement in assigned employment services.
• Pursue continued professional development and remain abreast of advancements in the field

Qualifications

• A bachelor's degree in social services, social work, sociology, or a related field is strongly preferred but not required.
• Candidates able to demonstrate a combination of education and a minimum of 4 years of WIOA-related experience are encouraged to apply.
• Proficient with Microsoft Office applications, Google Suites, and other cloud-based technologies
• Excellent oral and written communication skills demonstrating solid customer service both in-person and virtually
• Excellent organizational and time-management skills with strong attention to detail and record-keeping
• Ability to work both independently and collaboratively in a fast-paced environment while exercising sound judgment, problem-solving, and communication skills
• Must have access to reliable transportation, valid driver's license, and automobile insurance
• Must be able to lead program activities while ensuring participant safety; activity may include prolonged periods of sitting, standing, walking, and outdoor exposure.
• Bi-lingual in Spanish is a plus

Job Type: Full-time

Pay: $52,000.00 per year

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