Job Summary:

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, local laws, and Northwood hospitality policies and safety standards

• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Resolve, document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Chair property Safety Committee and coordinate all monthly safety meetings
• Direct the development of hotel safety incentive/loss prevention program
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the hotel are secure
• Compiles Loss Prevention and Safety Manual
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Maintain driver's list of hotel employees who are approved to operate company vehicles
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel's guest mix, and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Inform General Manager of all matters concerning safety and security
• Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct drills, specifically concerning fire procedures
• Work with hotel department managers to coordinate hotel safety program
• Work with department managers to develop customized work area safety sheets
• Maintain adherence to Blood-borne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
• Coordinate team member lockers with Human Resources
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
• Coordinate with Learning and Development Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
• Oversee ABC and first-aid training of all Security officers
• Develop cooperative working relationships between Security/Safety staff other hotel employees local law enforcement and other agencies to promote timely and effective exchange of information

Qualifications:

• Excellent communication skills - oral and written
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
• Able to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Strong investigative skills

Minimum Experience Requirements:

• Minimum five years' experience as a hotel Security Manager or five years law enforcement management experience

Physical Requirements:

• Ability to stand for long periods of time
• Ability to travel throughout facility as required to conduct safety inspections
• Must be able to lift up to 25 pounds at times
• Must be flexible to work any day of the week, weekends, and holidays if assigned.