Job description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

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Ready to join? *We are looking for a full-time PTOT Scheduling Manager who will be responsible for the development and supervision of the day to day operations of the PTOT Call Center. This position will be based at the corporate office near Oak Brook, IL.

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Essential Duties and Responsibilities*

• Sets up procedures, workflows and systems to implement the PTOT Call Center.
• Manages Appointment Coordinators. Works closely with Director of Rehabilitation and Regional Services Managers as necessary to ensure specific needs are met.
• Selects, trains, monitors, and evaluates scheduling staff.
• Ensures adequate staff availability/coverage requirements caused by vacation, sickness, and peak work times. Implementation and management of the employees daily work schedules.
• Ensures positive customer service atmosphere and interaction with physicians/physician teams, PTOT staff and patients.
• Seeks Director of Rehabilitation, Facility Manager, Regional Services Manager and staff feedback to ensure interactions are appropriate. Investigates and resolves customer complaints.
• Compiles departmental data on patient caseload to ensure appropriate staff levels.
• Performs scheduling tasks.
• Stays abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapts to change in positive and professional manner.
• Any and all other duties as assigned.

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Education and/or Experience*

• High school diploma or GED required.
• Bachelor's Degree preferred.
• 5 years of progressively responsible customer service work experience; preferably in a medical setting.
• Call center experience is a plus.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Job Type: Full-time

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