Job Title: Scheduler

Reports to: Lead Scheduler and Director of Clerical Services

Supervises: N/A

Expedites patient care by scheduling radiology patient exams accurately and efficiently.

This is a PRN position; the hours will vary based on business needs. Click here for PRN benefit information.

Essential Functions

• Answers telephone calls in the scheduling queue in a timely manner. Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
• Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
• Verifies all patient demographical information.
• Accurately schedules exams for the proper modality, time, machine, and Radiologist.
• Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand. Verifies patient understands all prep instructions.
• Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into RIS system, verifying out-going faxes are successful and calling offices when clarification is needed.
• Interfaces with Lead regarding any and all departmental concerns.
• Attends staff meetings regularly and follows all company policies and procedures.

This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned by administration.

Employment Standards

Knowledge:

Business-specific knowledge: Knowledge of: Colorado Springs Radiologists, P.C. policies and procedures, business-specific software, safety regulations.

Industry-specific knowledge: Knowledge of: laws and regulations pertaining to medical records and patient confidentiality.

Mastery:

Specialized equipment: None

Abilities:

Ability to: work independently with minimal supervision; organize and prioritize work and complete within established, reasonable time frames; follow verbal and written instructions; establish and maintain professional working relationships with staff, physicians, management, patients and external contacts; pursue educational and training opportunities to continually add to personal and professional growth in knowledge, skills and abilities pertaining to this position; maintain strict confidentiality of patient, business and employee information at all times; exercise professional judgment and perform all duties in compliance with medical ethics and OSHA standards.

Education / Experience / Licensure / Certification: High School diploma or GED required. Demonstrated mastery of basic medical terminology to explain preps to patients.

Desirable or Special Qualifications: Some background in Medical Administrative field preferred.

Physical and Mental Requirements:

Position: Scheduler

NOTE: These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. The Company will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Company or a direct threat.

Physical Requirements

Mental / Reasoning Requirements

Work Environment

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills of personnel so classified, nor are these statements intended to create a contract of employment between the employee and Colorado Springs Radiologists, P.C.

Colorado Springs Radiologists, P.C. is an at-will employer.