JOB PURPOSE:
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers’ questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

KEY RESPONSIBILITIES:
1. Effectively greets customers and/or answers the main telephone line providing a positive first impression of Piedmont Heart Institute.
2. Addresses customers’ questions immediately, as appropriate; avoids transferring the call to another extension if the customers’ needs can be addressed.
3. Triages calls or refers patients in the office to the appropriate person, as indicated.
4. Provides directions and wayfinding assistance to patients and visitors.
5. Schedules clinic appointments and ancillary procedures.
6. Provides coverage for other Front Office positions as requested by the supervisor or manager.
7. Works as an effective member of the Front Office team.
8. Completes other clerical duties as requested by the coordinator or manager.

Requirements

MINIMUM EDUCATION REQUIRED:
High school diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Telephone, scheduling and physician practice experience preferred.
NextGen experience is desired.

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