Job description
Overview:
MV Transportation is seeking a
Scheduler for our Ashtabula County Transportation System (ACTS) services, who is a valued member of the team and is responsible for optimizing service requests so that trips are routed in a way that maximizes on-time performance and meets customer expectations. This position must be proficient in the Trapeze software and its best use practices. He/she creates initial routes in Trapeze and then makes manual adjustments for improved performance.
Responsibilities:
What's In it for YOU:
- At least 40 hours per week.
- Full Benefits (Medical, Dental, Vision, Life Insurance for qualified candidates) are available.
- Paid holidays.
- No Sundays and at least two days off per week.
- $15.75 per hour
Scheduler Job Responsibilities:
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to dispatch or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
- Maintain accurate records and appropriate filing systems.
- Research and analyze scheduled trip requests using the Scheduling software.
- Negotiate pick-up times with customers when necessary.
- Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
- Analyze batched trip to ensure they are optimized to on the assigned route.
- Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely-performance.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff, management, and peers.
- All other duties, as assigned.
- Ability to work Saturdays on a rotation at least once per month.
Talent Requirements for both positions:
- One (1) year previous Scheduling experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent.
- Experience with Trapeze software and proficient in Microsoft Office.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
- Knowledge of the service area is a plus.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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