Inside Sales / Sales Support, Tier 1

Who We Are:

KEYper® Systems, based in Harrisburg, NC designs and assembles electronic and mechanical key management solutions focused on Automotive and Property Management customers.

KEYper® designs, installs and supports a wide range of electronic key management hardware along with class leading software solutions that underpin the critical operations of some of America’s biggest companies as well as organizations across the world.

KEYper® Systems reports directly into Traka and is part of the ASSA ABLOY group, the world’s leading manufacturer and supplier of door opening solutions, meeting tough end-user demands for safety, security and convenience. ASSA ABLOY, a 45 billion SEK organisation, including Yale & HID, belonging to the Global Solutions division who offer a range of On-Premise and Cloud solutions for the world around you.

Traka were originally, the manufacturer of one of the world's first electronic key management systems in 1990 - we are now world leaders in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres, and Data Centres etc.

We are always looking for talented, passionate people who are curious and eager to do the best work of their lives at an innovative forward-thinking company. We offer a fun, supportive, collaborative workplace.

Our solutions and culture incorporate everyone's perspectives, so we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status.

Your Opportunity:

We are looking for a talented, energetic team member with integrity and a desire to succeed and grow as our business grows.

You will provide customer service support to our sales team. You will perform responsibilities in accordance with all company standards, policies and procedures.

It will be your mission to:

• Contact new and existing customers to discuss Mechanical System needs. Follow-up on leads to further the sales process and maintain CRM entries.
• Understand and demonstrate the entire Mechanical Line to current / potential customers. Must have the ability to Emphasize the features of the Mechanical Key Control system and discuss how it can be used to solve a customer deficiency in key control.
• Monitor our website “Chat” line ensuring timely response to any questions or concerns asked by the website customer. Must have the ability to direct traffic to the correct department at KEYper.
• Monitor KEYper’s on-line store for all purchases, enters the customer information as well the customer order into Sage and direct the sales order to the shop floor for fulfillment.
• Answer incoming calls promptly, providing necessary information, taking the customer order and /or transferring calls to the correct department. Calls related to an accessory order must be entered in the ERP system in a timely fashion.
• Work closely with the Sales Team to answer customer questions, provide information, and process accepted quotes in a timely fashion.
• Maintain proper records including but limited to the CRM database, the ERP system, and required documentation such as Sales Tax Exemption Certificate and order entry forms.
• Assist with processing of customer returns to ensure inventory accuracy.
• Assist in the operation and maintenance of Sales Force with any task as deemed necessary by Sales Management.
• Assist Management with any project as deemed necessary.

Who You Are:

You will be self-motivated and trustworthy with strong organizational skills along with good written and oral English skills. You will have the ability to work on an individual basis and as part of a team with excellent communication and interpersonal skills with colleagues at all levels across the business. You will have good problem solving and decision making skills adopting a “hands on” approach to resolve issues.

Skills that you should have:

• High school diploma and related work experience
• Excellent verbal and written skills, including the ability to professionally communicate with internal employees and external customers
• Must have extensive computer proficiency (Microsoft Suite, ERP Systems, CRM products, Etc.)

Benefits:

• 15 paid vacation days + 11 paid holidays
• Company 401k match program (4.5%)
• Health, Dental, Vision, Life, & ADD Insurance

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.