Job Description:

A Sales Manager is responsible for all aspects of leasing, marketing, and maintaining positive resident relations. As the first point of contact, your main responsibility will be providing excellent customer service and guiding a prospect through the entirety of the leasing process. The sales staff should be enthusiastic and have a passion to provide the best service to our residents!

Essential Job Functions and Responsibilities:

• Responsible for all aspects of apartment leasing including showing apartments, taking applications, qualifying residents, completing credit checks, verifying employment/landlord reference, preparing leases and deposits.
• Exemplifies outstanding customer service while maintaining and enhancing relations with prospects, residents, vendors, and coworkers.
• Effectively show the community and model units to prospects. Apply product and market knowledge to clients needs by communicating features and benefits
• Performs general office duties including answering the phone, making service request, completing follow-ups, filing, ordering office supplies and ensuring all leases are correctly formed in accordance with ROCO Management
• Assist in lease renewal process. Distribute and follow-up on renewal notices to current residents in a consistent manner.
• Ensure all maintenance repairs are handled satisfactorily by providing communication between the leasing office and maintenance team.
• Act in accordance with company procedures and ensuring compliance with Fair Housing requirements.
• Always represents the company in a professional manner.
• Performs all other tasks assigned by the Community Director.

Required Skills & Experience:

• 1+ year experience in multi-family residential property management
• Ability to work in a fast-paced environment
• Strong organizational skills with the ability to multitask
• Motivation to consistently improve and learn
• Experience using MS Excel and Outlook
• Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws to Fair Housing as needed

About ROCO:

ROCO Management is searching for energetic individuals to join #TeamROCO! Founded in 2012, ROCO Management is a privately owned and operated full service real estate investment and management company headquartered in Bloomfield Hill, MI! Already owning over 6,000 apartments across 5 states, ROCO Management plans to grow within the booming industry!

ROCO is Proud to Provide our Team Members with:

• Extensive benefits package including Medical, Dental & Vision plans
• 401K with employer matching contributions!
• ROCO University delivers virtual, live, and instructor-led training courses relevant to the Property Management industry!
• Generous paid time off, including competitive vacation, sick and personal time off, as well as 9 paid holidays!
• Aggressive commission and bonus plans*
• Employee referral program with uncapped earning potential
• Paid parental leave, tuition reimbursement, charitable donation program, employee recognition programs, and SO MUCH MORE!!