• Prioritize customer experience above all else.
• Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.
• Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation.
• Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer.
• Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.
• Communicate effectively, collaboratively, and comfortably through and with others.
• Give feedback honestly and respectfully.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)
• Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets.
• Lead merchandising and replenishment efforts during assigned MOD periods.
• Open and close the building, ensuring the safety of our employees and customers.
• Protect company assets by adhering to all processes in controlling shrink, expense and payroll.

Demonstrate ethical conduct, safety, and compliance with our policies and processes. They treat all of our diverse customers and teammates with respect, maintain confidentiality when appropriate, and make an effort to assume positive intent in all interactions.

• Enjoy working with people and engaging with others.
• Demonstrate initiative and problem-solving ability.
• Are great team-players with a positive and can-do attitude.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Are adaptable, energized by working in an ever-changing environment.

• Remain calm when situations escalate, able to focus on de-escalation and problem-resolution.
• Are able to shift gears quickly, prioritize, and multi-task.
• Use good judgment and make good decisions.

• Demonstrated passion about customer service and knowledge and/or a desire to learn about our brand/products.
• Demonstrated ability to clearly and respectfully communicate and express oneself.
• Demonstrated desire to lead and help train others.

Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To Work English/Spanish postings.

State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.