Job description
Purpose of the Role:mPulse is at an exciting stage of growth driven by healthcare organizations adopting digital engagement technologies. To capitalize on this opportunity, we are investing in our sales and customer success functions to optimize our selling and expansion capabilities. mPulse is a growth-stage SaaS company looking for someone who can develop the sales enablement strategy & plan, but also roll up their sleeves & execute the work. This role will partner with our Sales, Customer Success, Strategy, & Marketing Teams to design, develop, & lead transformational initiatives & impactful training experiences to support our revenue engine. This is an exceptional opportunity for a passionate sales enablement leader to build a process & team from the ground up, bringing best practices to further accelerate an organization that is defining the future of health engagement.
- Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review the minimum qualifications thoroughly before applying.&
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Long term disability leave
Life Insurance
Health Spending Account (HSA)
Flex Spending Account (FSA)
Flexible work schedule
Paid holidays
Paid time off
Bereavement leave
Employee Referral Program
Community service programs
Two Office Locations: Encino CA and Minneapolis MN
401K with company match
Culture
Company Mission and Highlights:
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mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare s leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 300+ healthcare customers, and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.
mPulse Mobile delivers well-being for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.
Accountability Take ownership. Execute with intent. Exceed client expectations.
Recognition Be positive. Encourage others. Celebrate success.
Collaboration & Learning Share what you know. Listen openly. Stay curious.
Thrive Cultivate well-being. Be inclusive. Find balance.
Innovation Inspire creative solutions. Activate consumers. Drive outcomes.
Commitment Work with purpose. Make an impact. Help us win.
Responsibilities
Duties and Responsibilities:
Sales Enablement Leadership, Vision, & Strategy: Own the enablement of our client-facing teams to grow existing & new customer footprints. Identify client-facing team performance gaps, leveraging feedback & observable insights to advise, prioritize, & execute key enablement activities. Establish key performance indicators to track enablement program efficacy in partnership with Sales Operations to develop & maintain important metrics, dashboards, & reporting. Develop & manage the 18-month enablement roadmap. Build the enablement function & team to meet the evolving demands of a growth-stage start-up.
Onboarding: Design & implement new hire onboarding programs that decrease the ramp time of incoming team members & partner with hiring managers to ensure success. Develop & maintain client-facing team onboarding learning paths, resources, & materials
Training Uncover business needs & design training solutions to address them. Manage the effective delivery of training & measure success through assessment tools. Develop training programs that align with our corporate strategy objectivesPartner with Strategy & Sales Operations to optimize the sales process & enhance the skills, knowledge, process & tools. Train client-facing team on how to use existing revenue-generating materials optimally to build out & manage the sales certification & assessment process to deliver high-quality & impactful experiences that drive engagement & learning
Sales Enablement Material & Playbook Development Identify new collateral needs & partner with Marketing to incorporate competitive insights throughout the net new material development process. Coordinate with key stakeholders in marketing to develop client-facing team enablement content including sales playbooks, presentations, personas, journey maps, data sheets, call scripts, FAQs, & competitive battle cards, leveraging product knowledge, positioning, & messaging. Support efforts to evaluate the existing internal enablement resource library, identify gaps & opportunities for improvement, making updates as needed. Maintain & manage all enablement documentation & collateral partner with client-facing team leadership to intake & prioritize associate requests across learning, content & pipeline optimization. Synthesize best practices & observable insights as to what s working to produce a mPulse Sales Playbook in partnership with marketing.
Cross-Functional Partnership Create consistency & alignment for cross-functional initiatives that impact our client-facing team serve as a subject matter expert in our sales & service delivery process & methodology support in the development of project communications & internal announcements to ensure solutions are consistently & accurately communicated across all touchpointsProactively improve upon existing sales processes or tools in collaboration with other departments including marketing, sales operations, & engagement. Assist with special projects to improve the effectiveness of the client-facing / revenue-generating organization.
Skills, Abilities, and Experience:
Preferred Qualifications
Exceptional communication skills (verbal, written, & visual), with an ability to communicate & distill complex concepts into clear & meaningful outputs for all levels.
Operational & project management-oriented skillset with an ability to vision, manage change, & build scalable, repeatable programs within a sales ecosystem.
Collaborative & agile working style with successful networking & building relationships to support cross-team engagement & alignment.
Ability to run engaging sales enablement sessions, and generate momentum and energy amongst the sales team.
Proactive problem-solver who anticipates & addresses problems before they arise.
Strong organizational skills with an ability to manage multiple cross-functional projects simultaneously.
Openness, flexibility, & ability to shift gears with agility.
Passion for Sales & Sales Enablement with a track record of building successful enablement programs.
Experience running training sessions rooted in sales strategy.
Strong understanding of B2B SaaS Sales cycles, methodologies, & empathy for challenges faced in a sales role.
Previous experience working with a Learning Management System &/or learning content authoring tool is a plus!
Minimum Qualifications & Experience
Must have a BA or BS Degree
Must have a minimum of 5 years of work experience in sales, sales enablement, or training for client-facing roles in a B2B technology SaaS organization
Must be qualified to work in the US without sponsorship
Must be fluent in English
Requirements
Excellent organizational skills, ability to multi-task, and self-motivating
Excellent communication skills and highly collaborative
Sales Enablement Material & Playbook Development
Training
Onboarding
Sales Enablement Leadership, Vision, & Strategy
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Requisition #cld0vl8rsgxhn0lk9phrzt03b
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