Job description
About Us: Haggerty Auto Group, with its dealerships in Glen Ellyn, West Chicago, and Villa Park, is the most reliable and trusted dealer in the region. We carry a wide selection of new Ford, Chevrolet, Buick, and GMC vehicles, as well as a huge inventory of certified, quality-condition used vehicles. We offer reliable service and repair to the many makes and models we sell. Customer service is our top priority here at Haggerty Auto Group, and our teams are experienced, industry-trained, and certified in their various areas. No other group dealership in Illinois sells more new & used vehicles of our brands or has more satisfied customers than Haggerty Auto Group!
Job Summary: We are looking for a Sales BDC/Internet Representative to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
Benefits
- Health/Dental/Vision Insurance
- Vacation/Sick Days
- 401(K) per company policy
- Monthly Bonus Plan
Responsibilities
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Answer customer calls and establish follows-up with sales appointments
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
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Provide customers with initial product information and direct them to the appropriate dealership resources
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Present initial financing options based on customer needs
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Follow up with leads that are not ready to make an appointment or no-show
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
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Utilize CRM tracking system daily
Qualifications
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At least one previous role based in customer service experience
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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