JOB DESCRIPTION

JOB TITLE: Server (Rugby Grille)

REPORTS TO: Director of Food & Beverage

We are looking for experienced servers with an outgoing, professional demeanor who truly enjoy the food service industry.

The Rugby Grille Server will be part of a professional, fine dining, restaurant team. The Rugby Grille is located in The Townsend Hotel, a luxury, 4 Star, 4 Diamond property, in downtown Birmingham, Michigan. Our restaurant is open for breakfast, lunch and dinner service.

PRIMARY RESPONSIBILITIES:

• The server will take the guest order and is responsible for the proper presentation and timing of all food and beverages.
• The server will open and close guest checks, utilizing proper cash handling procedures.
• Will have knowledge and experience working with computerized P.O.S. operations.
• Must have excellent communication skills and ability to work with expediter, bartender, server assistants and management in a professional manner.
• Moderate all guest requests and communicate special requests to kitchen and management.
• Observe guests in order to formulate ideas that could exceed guests’ expectations.
• Provides recommendations with the idea of upselling to increase check average.
• Executes all table side preparations in an proper and efficient manner according to training standards.
• Understands the Rugby Grille seating chart, table numbers and seat numbers in dining room.
• Addresses guest as they arrive and establish a positive rapport throughout the dining experience.
• Offers, describes, and presents specials and items of interest to the guest.
• Attends pre-meal meetings.
• Performs all necessary side work throughout shift, or as requested by management.
• Monitors assigned tables in the dining room in order to anticipate and provide ongoing service.

- Provides feedback to management - compliments, problems, complaints.

• Familiarity with Forbes Service Standards
• Ability to work a flexible, part time schedule including weekends and holidays.

Requirements

QUALIFICATIONS: - Minimum of 2 years of fine dining experience preferred - High school graduate or equivalent required - Requires the ability to communicate with guests in English - TIPS alcohol certification required WORKING CONDITIONS: - Requires full mobility for entire duration of shift, walking, standing, bending, stretching, lift- Ability to use stairs and or service elevators - Must be able to safely grasp, lift, carry or otherwise move goods weighing up to 30 lbs.