BEGIN YOUR ROSEWOOD JOURNEY

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, a Rosewood Hotels is looking for a Room Attendant. The Room Attendant is responsible for cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness. The Room Attendant is responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

KEY RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Service assigned guest rooms in accordance to hotel and brand standards.
• Update status of rooms cleaned on assignment sheet.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Coordinator.
• Use HotSOS codes via phone to report any maintenance issues and other requests, including replenishing of coffee machine.
• Turn over any lost and found items from guest rooms to the Coordinator.
• Participate in quality control activities.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ensure that standards, inclusive of grooming and attire, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Hourly Rate: $27.6545 to $36.8726 per hour

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Instagram: @RosewoodHotels

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Qualifications

• High school diploma or equivalent work experience.
• Licenses & Certifications: None required

Experience

• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property.