Job description

JOB SUMMARY
The Room Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner by maintaining a clean and attractive guest room in a timely manner, while following standards and safety/security procedures. Responsibilities include cleaning hallways and other assigned areas, maintaining established quality standards.
Non-exempt Housekeeping position. Reports to the Executive Housekeeper.
QUALIFICATIONS SUMMARY

• High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous housekeeping experience or similar position with emphasis on cleaning and customer service required. Previous hotel experience is preferred.
• Basic computer skills required.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Must be able to work flexible hours and days as needed per the business needs of hotel; be able to stand for extended periods of time.
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, maintaining composure and objectivity.
• Must be able to effectively communicate in both oral and written form.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

DUTIES & RESPONSIBILITIES

• Maintains compliance with the company policies, practices, procedures, and safety standards.
• Know all the features and amenities of the hotel, and amenities and services at Fair Oaks Farms.
• Reports to work on time when scheduled.
• Receives room assignments and keys from Executive Housekeeper.
• Obtains housekeeping cart from storage room and verifies that cart is properly stocked.
• Cleans assigned rooms in accordance with standard operating procedure, performing duties such as dusting, vacuuming, changing linens, restocking paper and soap supplies.
• Completes room assignment sheet, recording completed rooms and special comments.
• Complete a stay-over with the visual mindset as a check out except with the guest belongings currently in the room.
• Completes Maintenance Work Orders for rooms needing maintenance repairs.
• Vacuums hallways in assigned section of rooms.
• Collects soiled linens and delivers to laundry room.
• Completes most of assigned rooms check prior to 3:00 pm; exceptions will apply.
• Reports any discrepancies to Executive Housekeeper.
• Restocks housekeeping cart and returns cart to storage room.
• Maintain and organizes their cart in a housekeeping closet in an orderly fashion
• Deep cleans guest rooms according to standard operating procedure as assigned.
• Returns keys and room assignment sheet to Executive Housekeeper and obtains approval to clock-out.
• Reports in uniforms, which is cleaned and pressed, and includes name tag.
• Attends and participates in all staff meetings.
• Receives approval from Executive prior to leaving at the end of the shift, ensuring that cleaning standards have been met and any deficiencies have been resolved.
• Performs other duties as needed or assigned.

ACKNOWLEDGEMENT
This job description provides a general representation of the duties and responsibilities designated for this position and is not necessarily all-inclusive.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

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