Job description

Job Title: Associate Service/Installation Engineer

PURPOSE AND DESCRIPTION:
Support all phases of service and repair of customer robots and robotic systems by providing technical assistance. This work includes setup, troubleshooting and repair of robots and peripheral devices. The majority of the work will occur in the recertification department. Scheduled support at customer sites during July, December or other limited scheduled times may be required.

ESSENTIAL FUNCTIONS:
 Repair Robots
 Mechanically and Electrically install robots in cell
 Evaluate any issues and identify non-conforming parts
 Enter all parts required to complete repairs into electronic format
 Repair and test robots
 Package robots for shipping
 Installation Support
 Support the refurbishment of Paint robots at customer locations
 Support preventative maintenance efforts during shutdowns
 Provide prompt, professional and courteous solutions to customer problems. Be able to troubleshoot
problems, secure any needed parts.
 Process any necessary paperwork and provide the customer/FAC with detailed descriptions of the
problem(s) found.
 Provide technical support to various parts of FAC including Hotline, training segments and to the
training of Associate Service Engineers.
 Reliable, consistent attendance required.

OTHER FUNCTIONS:
 Assist in process improvement of recertification work.
 Other duties as assigned

MINIMUM REQUIREMENTS:
1. SKILLS/KNOWLEDGE
 Ability to analyze and solve service and robot installation problems.
 Experience in the following areas preferred: hardware and software products, industrial electrical, electronic, and computer hardware.

2. EXPERIENCE/EDUCATION
 Associates degree, equivalent technical education, or equivalent relevant experience.
 Minimum two years of experience working in a related environment.
3. PHYSICAL EFFORT AND DEXTERITY
 Must be able to stand for long periods.
 Must be able to lift 50-70 lbs.
 Must be able to perform intricate repairs of mechanical and electrical items.
4. VISUAL ACUITY, HEARING, SPEAKING
 Must have very good visual acuity, hearing and speaking.
 Must be able to drive a vehicle on public highways.
5. ENVIRONMENT AND SCHEDULING
 Requires working in a customer manufacturing facility.
 Heavy industrial work in a manufacturing environment.
 Willing to work occasional overtime when required to meet special deadlines in response to customer requirements.

6. TOOL REQUIREMENTS
 Tool Chest with basic hand tools. Specialty tools will be provided by company.
7. TRAVEL
 Up to 10% travel to customer sites during holidays, weekends and shut downs.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

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