Job description

Ensures that the guests’ needs are met by closely monitoring interactive Amusement Rides, Attractions, and other Games. Will be trained and assigned at the Attractions of Paradise Pier. Ride attendants may also be trained on and help with the ticket office, Birthday or other Parties and Events held at Paradise Pier or other venues on the property. Assists guest with questions regarding the purchase of, recharging of, account summary or activity summary of their park pass. Monitors and inspects attractions, all equipment and performs general maintenance to maintain a clean safe environment. Provides excellent guest service and seeks out guest in need of help. Stocks equipment according to Company Standards. Maintains rides and equipment cleanliness to include interior and exterior surfaces. Monitors event activities to ensure adherence to rules and safety procedures. Monitors, reports and enforces the Paradise Pier rules and Dress Codes. Responsible for the overall smooth operations of the Paradise Pier; ensures a strong focus on an optimal Guest experience. Complies with all department and company policies, procedures, internal controls and government regulations. Creates and maintains an atmosphere that induces guest to make Paradise Pier their entertainment choice on the Gulf Coast and maintains a high standard of Team Member relations at all times. Maintains a high quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provide general information. Ensure that the company’s Mission Statement and Vision Statement are continuously met.

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