Wisper Internet is expanding. With offices located in Illinois and Missouri, we are a leading wireless high-speed internet provider in the Midwest. We provide reliable service, focusing on rural and outlying communities.

Retail Customer Advocacy Representative

Hours: Monday-Friday 8:00am-4:30pm (hours subject to change based on needs of the business)
Pay: $16.50-$17.50/hour

We believe in building leaders within all levels of our company. To hire and retain employees who exemplify our Core Values, Wisper offers:

• Competitive salaries
• Generous health insurance options
• Dental
• Vision
• 401(k) plan with up to 4% company match
• Paid holidays
• PTO
• Long & short-term disability insurance
• Life insurance, and more!

Are you a humbly confident professional driven to solution? Would you like to take your career to the next level with a growing company in the essential internet services industry? If so, please read on!

Wisper Internet is seeking a full-time non-exempt Retail Customer Advocate to join our Customer Advocacy Team in our Smithton, MO office. In this role, the ideal candidate's primary responsibility is to assist, mentor, and train the agents on the Customer Advocacy Teams.

Essential Job Functions

• Interface with customers on behalf of Wisper at the retail location both in-person and via phone, email, chat, SMS, etc
• Effectively communicate with customers using phone, email, chat, SMS or in-person
• Follow Billing, Sales & Technical procedures without deviation
• Basic troubleshooting of customer's internet connection via phone, email, chat, SMS or even while the customer is visiting with you in the retail storefront location
• Understand & follow proper escalation procedures
• Ability to follow instructions from our internal knowledge base or other Wisper-provided documentation sources
• Assist customers with billing needs, including taking payment, explaining bills, etc. whether in-person, by phone, email, chat or SMS
• Perform internal sales functions including determining service availability, selling packages & scheduling jobs
• Ensure customers have access to online systems, such as bill pay, email account, etc.
• Perform administrative tasks which support the customer
• Perform administrative tasks which support the local storefront location as required, such as ordering office supplies, scheduling repairs of office equipment, etc.
• Other related duties as directed and assigned

Desired Skills & Competencies

• Ability to make customer satisfaction a priority
• Ability to quickly build rapport & credibility as well as effective &professional communication
• Comfortable with Microsoft Office & similar software packages
• Adaptable to fast-paced environment & ability to prioritize job duties

Working Conditions

• Fast-paced environment with multiple changes to schedules &fluctuating priorities
• Work is performed primarily indoors in an office setting but may include outdoors on occasion

Physical Requirements
X-Light: Lifting 0-10 lbs.Moderate: Lifting 0-25 lbs. Heavy: Lifting 25+ lbs.