Job description

J.J. Grimsby & Co. Restaurant is a well established casual restaurant and pub located on the Stoneham/Melrose line. We are looking for a Restaurant Manager to help lead in all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and some experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and maintain a pleasant and well run restaurant atmosphere. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and that both our customers have pleasant dining experiences and our staff enjoys a safe, sanitary, and organized work environment.

Responsibilities

• Assist the owner with daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or Kitchen Manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software specifically TOAST POS
• Strong leadership, motivational and people skills
• Competent basic financial management skills

Job Types: Full-time, Part-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Stoneham, MA 02180: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• First-Line Managers: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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