Job description

We are looking for a Restaurant Floor Manager to lead all aspects of our business. Someone who will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s cleanliness, customer care and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, and quality.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the Restaurant Bar and Dining Room, check-in with customers and balance seating capacity. Back-of-the-house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, communicate with Restaurant Kitchen Manager and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Team work is essential! Ultimately, you will ensure our restaurant runs smoothly and customers have a memorable dining experience.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Exceed and anticipate guests needs
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses with General Manager
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Regularly post events, information, and new menu items on Social Media platforms
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like MICROS
• Strong leadership, motivational and people skills
• Acute financial management skills

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount

Experience level:

• 2 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Waite Park, MN 56387: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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