Position Overview: The Resource Coordinator, MRI will be responsible for ensuring operations at the centers meet the expectation of all customers. This entails supporting a team of front desk registrars, technical assistants, technologists, and physicians while fulfilling the duties typically performed by pre-registration, scheduling, customer service representative, insurance verifier and physician liaison. Key to success will be the skill to forecast future schedules to maintain safety and improve productivity. This position will be a visible leader for the center.

Production bonus eligible.

Essential Job Functions

Please list the essential (major) job responsibilities also with the % of time that is typically spent on these -

• Respond as needed to physician or physician's office needs. 10%

• Creatively resolve conflicts that may occur when expectations are not met. 10%

• Receive requests from physician's offices for scheduling patients. 5%

• Provide pre-registration services 40%

• Prepare schedules of staff to ensure appropriate skill mix 5%

• Maintain effective communication with appropriate departments regarding schedule changes or special circumstances. 20%

• Respond to concerns over OOP 10%

Non-Essential Job Functions

• Ability to explain radiologic examinations

• Maintain compliance logs such as ACR, AHCA, OSHA, LDR, etc when needed.

Does this position directly Manage Others? If yes, provide those job titles and estimated number of direct reports: No

Requirements

Education Required

• High school graduate or equivalent.

Previous Related Work Experience Required (include number of years)

• minimum of 2 years' experience in customer service type role

Other Skills/Abilities

• Exceptional quality customer service is mandatory with each client interaction

• Proven ability to work in a fast-paced environment.

• CD import/ upload of prior images

• Ability to work independently and collaboratively based on daily workload.

Physical and Working Requirements of the Position (such as job location, lifting, standing, etc)

• Ability to sit or stand as required.

• May need to lift 25 lbs.

Work Availability / hours required (standard, evenings, weekends, split shift, etc)

• As needed

Competencies

• Critical thinking

• Time management

• Service excellence

Preferred Qualifications

• Knowledge of medical terminology

• Experience in medical billing and coding